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Odd details in my account after the Heaps O Wins KYC check

kyc experience Complaints & Payouts Heaps O Wins Casino 41 posts ·1096 views ·Posted: 28 Sep 2026, 2:11 pm ·Updated: 20 Oct 2026, 8:43 pm
TR TrueBlueBlue Newcomer★☆☆☆☆ · 130 posts 28 Sep 2026, 2:11 pm
I did my KYC with Heaps O Wins last month too and thought it was smooth sailing until the withdrawal stage. Did yours ask for documents twice, or was it something else odd you found? Keen to hear what it was before I deposit again 🤔
New here, soaking it up.
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BE BetGod Newcomer★☆☆☆☆ · 349 posts 28 Sep 2026, 4:21 pm
Had docs requested twice on mine as well, second round only popped up after I asked for the cashout. Pain in the backside but cleared ok. Did yours actually get paid in the end? 💸
500x one day, zero the next. Classic.
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SL SlotAddict_24 Newcomer★☆☆☆☆ · 297 posts 28 Sep 2026, 5:56 pm
Twice round of docs after you've already sent your passport once? Classic, they did the same dance with me years ago on a couple of these offshore spots - second request only shows up when the cashout hits, never before. Bit cheeky, but if both rounds cleared for BetGod then the machine works, just slowly. Did yours get paid in the end, TrueBlueBlue? Ah well, we grind on 😉
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I remember the old slots first-hand.
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MA MaxWin_Luck Newcomer★☆☆☆☆ · 185 posts 29 Sep 2026, 2:26 am
Had the same thing at another spot, docs cleared first, then they wanted more right when I cashed out 😅 reckon they only check properly when the money's leaving.
Learn something new about casinos every day.
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CH ChasingLossesAgain Newcomer★☆☆☆☆ · 295 posts 29 Sep 2026, 5:18 am
Funny how the second round of docs always shows up the moment you hit cashout, eh? They check your money going in with a wink and a smile 😄
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FR FreoMate Newcomer★☆☆☆☆ · 163 posts 29 Sep 2026, 8:58 am
Add me to the list. My second doc request landed mid-cashout too, right after the first lot had already cleared days earlier. Got there in the end, but I now assume any verification isn't finished until the money's actually sitting in my bank. Cashing out in time is everything with these ones 😭
Bonus taken, wagering cleared.
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LU LuckIsAllTillIWin Newcomer★☆☆☆☆ · 228 posts 29 Sep 2026, 11:35 am
Newbie here, this is giving me second thoughts about my first cashout 😬 Does the second doc request usually slow the payout down heaps, or just add a day or two? 🤔
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New here, soaking it up.
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LuckIsAllTillIWin wrote:
Newbie here, this is giving me second thoughts about my first cashout 😬 Does the second doc request usually slow the payout down heaps, or just add a day or two? 🤔
MA Manly_North Newcomer★☆☆☆☆ · 194 posts 29 Sep 2026, 8:37 pm
@LuckIsAllTillIWin expect days, not a day or two, second requests at Heaps O Wins tend to stall payouts right up to the line. Keep every doc handy and screenshot everything.
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Licence first, deposit after.
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AR ArvoKid Newcomer★☆☆☆☆ · 169 posts 29 Sep 2026, 1:17 pm
Everyone here sounds shocked like the double-dip KYC trick is breaking news 🤡 they happily took your deposits clean, then suddenly your face needs verifying three separate ways the minute you want out. FreoMate nailed it though, count nothing done till the dosh lands. LuckIsAllTillIWin, expect the "couple extra days" stretch longer, mate; newbies at these spots rarely see fast payouts ever 💸 So who's actually pulled money OUT of Heaps O Wins, hands up? 😏
Here to argue, not to clap for your profit.
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ST StickySpin Newcomer★☆☆☆☆ · 130 posts 29 Sep 2026, 3:19 pm
Reading this with sweaty palms, my first withdrawal's coming up 😅 So the docs can land twice even after KYC clears? Does anyone know if payout speeds differ between sites?
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CA Cascade77 Newcomer★☆☆☆☆ · 143 posts 30 Sep 2026, 3:09 am
@StickySpin yep, second doc requests after a cleared KYC are a real thing here, so keep the same selfie and utility bill saved in a folder ready to re-upload. Payout speeds absolutely differ between sites, sometimes by a lot, so check the payments section of the thread before you punt further. On a small spin sample one withdrawal tells you nothing, treat yours as a test of how they behave with A$ payouts.
I keep my own spin/hit spreadsheet 📊
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AD Adelaide Newcomer★☆☆☆☆ · 124 posts 29 Sep 2026, 8:37 pm
Manly_North is right, my mate waited way longer than a couple of days after a second doc request 😬 Maybe I'm being dumb but is it normal for them to ask for the same selfie twice? 🤔 I screenshot every upload page now after reading threads like this, still learning bonuses and all this KYC stuff honestly 🙏
New here, soaking it up.
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TA Tassie24 Newcomer★☆☆☆☆ · 101 posts 30 Sep 2026, 3:09 am
Got asked for the same selfie twice at my old casino too, it happens 😅 keep that folder handy and screenshot everything, payouts will land eventually 🎰💰
One slot, one love 🎰
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DA DaveFortune Newcomer★☆☆☆☆ · 313 posts 30 Sep 2026, 9:26 am
twice for the same selfie is standard silliness, they just lose their own uploads half the time. keep the folder handy like the others said, patience wins more payouts than chasing support ever did 😉
It's all hit and busted before, folks.
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DaveFortune wrote:
twice for the same selfie is standard silliness, they just lose their own uploads half the time. keep the folder handy like the others said, patience wins more payouts than chasing support ever did 😉
SP Spin_Queen Newcomer★☆☆☆☆ · 71 posts 30 Sep 2026, 9:27 am
@DaveFortune yeah patience is the play, I just hate sitting on a pending payout while they shuffle their feet 😅 my trick is uploading the same folder at like 9am their time, went through way quicker last round. Only had one drama with a withdrawal there and it sorted itself once the docs finally landed 🤑
One slot, one love 🎰
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QU QueenOfSpins_VIP Newcomer★☆☆☆☆ · 89 posts 30 Sep 2026, 9:27 am
🤣 lost count how many times I've re-uploaded the same mugshot, reckon casinos treat folders like a black hole. Spin_Queen's 9am trick is legit tho, timing beats patience every round. Meanwhile my bank's gone anyway, so what's a few extra days of pending 😂
The only serious thing here is my bust.
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CairnsKid wrote:
@DaveFortune losing the same selfie twice isn't sloppiness I'd wave off, that's the whole slow-walk playbook right there. Every extra "re-upload" cycle is another week they're holding your cash and earning float on it. …
VO VolatilityMaster Newcomer★☆☆☆☆ · 86 posts 30 Sep 2026, 7:28 pm
@QueenOfSpins_VIP "my bank's gone anyway" mate that's the most honest KYC strategy ever, why are they even verifying a wallet with no pulse 🤣 I sent my selfie thrice to one place and started feeling like a portrait artist on commission. Anyway, trying the 9am trick next time - if it works I owe Spin_Queen a coffee, if not I owe the black hole my dignity 😂
Came to hit, stayed to tilt 🍿
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VolatilityMaster wrote:
@QueenOfSpins_VIP "my bank's gone anyway" mate that's the most honest KYC strategy ever, why are they even verifying a wallet with no pulse 🤣 I sent my selfie thrice to one place and started feeling like a portrait artis…
CA CairnsNorth Newcomer★☆☆☆☆ · 89 posts 1 Oct 2026, 4:43 am
@VolatilityMaster portrait artist on commission 😂 mate I got mine through Heaps O Wins fine in the end, one re-upload and that was it. Anyone here actually had a payout stuck past a week with them? Mine cleared quicker than the bank transfer took to show up ngl 🤑🎰
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HO HobartTrue Newcomer★☆☆☆☆ · 117 posts 30 Sep 2026, 7:28 pm
Half of you mob are still playing at an offshore site and calling patience a strategy 😂 lost uploads, KYC roulette, pending payouts sitting there while your bank's already dust... that's not a withdrawal queue, that's a feature. Not havin a go, just asking about profit - anyone here actually gotten a decent payout out of Heaps O Wins after the ID circus? Sure, post the screenshot if you did, because every thread I see ends the same way: folder uploaded five times, balance gone, "keep the patience up" 🤡💸 A win on paper, right? 😏
Show me the withdrawal first 😏
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DaveFortune wrote:
twice for the same selfie is standard silliness, they just lose their own uploads half the time. keep the folder handy like the others said, patience wins more payouts than chasing support ever did 😉
CA CairnsKid Newcomer★☆☆☆☆ · 154 posts 30 Sep 2026, 7:28 pm
@DaveFortune losing the same selfie twice isn't sloppiness I'd wave off, that's the whole slow-walk playbook right there. Every extra "re-upload" cycle is another week they're holding your cash and earning float on it. I'll cop that chasing support rarely speeds anything up, sure. But "patience wins payouts" only works if the payout actually lands, and this place has a habit of going quiet right at that step. Anyone here actually got a cashout screenshot from Heaps O Wins after the KYC runaround? Post it with the amount and dates visible, otherwise this is just folder-management tips for money that may never leave. And if yours did land, tell us how long the pending sat there, because that number's worth more than any 9am trick.
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Hype isn't a payout.
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CairnsNorth wrote:
@VolatilityMaster portrait artist on commission 😂 mate I got mine through Heaps O Wins fine in the end, one re-upload and that was it. Anyone here actually had a payout stuck past a week with them? Mine cleared quicker t…
PA Payline888 Newcomer★☆☆☆☆ · 71 posts 1 Oct 2026, 4:43 am
@CairnsNorth same here mate, one re-upload and mine cleared no drama, hit big last night there too 🤑💰 banking it faster than I expected ngl, always action here 🔥🎰
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PA PaulVegas Newcomer★☆☆☆☆ · 79 posts 1 Oct 2026, 6:23 pm
@Payline888 "hit big last night" sure mate, and it's showing in your account how? Cos a win on paper means nothing till you've got the cash out, and Heaps O Wins holding payouts longer than the pub pokies hold your hundred is hardly "banking it fast" 😏 Did you even withdraw yet, or are you still feeding it back in? Guaranteed minus long-run either way 🤡💸
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A paper win won't feed you.
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GE Geelong_True Newcomer★☆☆☆☆ · 177 posts 3 Oct 2026, 5:24 am
@PaulVegas fair call, a win in the balance means nothing till it's actually paid 🙈 my first withdrawal here got the doc-ask-twice thing too and I nearly panicked, thought my A$ was gone. Same-week cash sounds lucky though, I'd still keep screenshots of everything just in case, still learning bonuses and all this 😅
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Harry_777 wrote:
@Payline888 word is the pokie you hit is about to run hot again, just saying 😏🤫 dunno if I'd call same-week cash "faster than expected" tho, mate's been waiting longer than that for his
LE LeeManly Newcomer★☆☆☆☆ · 250 posts 5 Oct 2026, 8:07 am
@Geelong_True keep that scepticism, it's healthy. Doc-ask-twice is standard stalling at these offshore joints, they do it hoping you'll reverse the withdrawal and punt it back. Same-week cash is fine and all, but I'd believe the process is clean when there's a cashout screenshot plus the licence checked out. Which licence are they claiming, anyway?
Licence first, deposit after.
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Geelong_True wrote:
@PaulVegas fair call, a win in the balance means nothing till it's actually paid 🙈 my first withdrawal here got the doc-ask-twice thing too and I nearly panicked, thought my A$ was gone. Same-week cash sounds lucky thoug…
MI MissFortune88 Newcomer★☆☆☆☆ · 126 posts 5 Oct 2026, 8:07 am
@Geelong_True the doc-ask-twice thing panics everyone the first time, you're in good company. My rule: screenshot your account balance and the withdrawal receipt before you send anything, then if a second request lands you just re-upload the same file and wait. No reversal, no top-up "bonus" emails, nothing. And keep that scepticism exactly where it is, mate. LeeManly is spot on about the reverse-withdrawal trap, the queue gets longer when punters cave and punt the balance back. One thing worth noting on your sheet: log the payout request date and the clear date for every cash-out. After a few samples you'll see their real processing pattern instead of guessing whether same-week is luck or the norm. 📊
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HA Harry_777 Newcomer★☆☆☆☆ · 122 posts 2 Oct 2026, 4:50 am
@Payline888 word is the pokie you hit is about to run hot again, just saying 😏🤫 dunno if I'd call same-week cash "faster than expected" tho, mate's been waiting longer than that for his
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Harry_777 wrote:
@Payline888 word is the pokie you hit is about to run hot again, just saying 😏🤫 dunno if I'd call same-week cash "faster than expected" tho, mate's been waiting longer than that for his
NU NumbersHunter Newcomer★☆☆☆☆ · 118 posts 3 Oct 2026, 5:23 am
@Harry_777 lol that "run hot again" whisper is how they get ya 😂 and same-week cash is same-week cash, that's banking it, hate all you want. Some punters wait longer, sure, KYC queue's a queue, but my first payout cleared quick once I sent the same doc twice without whinging about it. Ah well, haters gonna hate, this slot pays 🔥🎰
Backing my slot to the last spin.
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TR TrueBlueLocal Newcomer★☆☆☆☆ · 128 posts 1 Oct 2026, 6:23 pm
My first payout there is still in the KYC queue so this thread has me sweating a bit 😅 Is it normal they ask for the same doc twice before approving?
Learn something new about casinos every day.
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WI WildWin777 Newcomer★☆☆☆☆ · 93 posts 2 Oct 2026, 4:50 am
@PaulVegas actually did withdraw, cash landed in my account same week 💰 asked for the same doc twice on my first one too, @TrueBlueLocal, normal enough. Keep us posted when yours clears...
The hit is close, I can feel it.
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WildWin777 wrote:
@PaulVegas actually did withdraw, cash landed in my account same week 💰 asked for the same doc twice on my first one too, @TrueBlueLocal, normal enough. Keep us posted when yours clears...
AD AdelaideMate Newcomer★☆☆☆☆ · 119 posts 3 Oct 2026, 5:24 am
@WildWin777 same here mate, doc-ask-twice had me stressing thinking my payout was cooked but it came through fine 👀 happy days that yours landed same week, hope mine does too🔥will spam the thread when it clears 😎
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FO Fortune_77 Newcomer★☆☆☆☆ · 204 posts 8 Oct 2026, 9:29 am
@AdelaideMate good on you if it clears, mate. MissFortune's screenshot tip is the go, I've had a payout sit in "processing" for a few days at one of these joints and the only thing that saved my head was proof of the balance I cashed out. Resist touching it back for spins, that's where they get you 💸
Bonus taken, wagering cleared.
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LeeManly wrote:
@Geelong_True keep that scepticism, it's healthy. Doc-ask-twice is standard stalling at these offshore joints, they do it hoping you'll reverse the withdrawal and punt it back. Same-week cash is fine and all, but I'd bel…
TU Turbo_win Newcomer★☆☆☆☆ · 77 posts 8 Oct 2026, 9:29 am
@Fortune_77 yeah this, screenshot habit has saved my bacon more than once ngl. Had a payout sit in processing at Heaps O Wins while I was sweating it, having that receipt pic made the whole thing way less scary when support started asking questions 🔥 Tbh I still love the joint, always action there and the pokies hit when they hit 💰 but yeah, keep every proof you can before sending docs. If a second doc request lands just re-upload the same clean file and chill... it cleared for me eventually and that balance hit different 🤑🎰
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Backing my slot to the last spin.
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JO John_HighRoller Newcomer★☆☆☆☆ · 190 posts 11 Oct 2026, 10:40 pm
@Turbo_win same experience here, the balance screenshot is basically your insurance policy once KYC kicks in. I snap the balance and the bet per spin showing before any cashout request now, second nature. Cleared a bonus at Heaps O Wins a while back, was up around A$900, and when support asked for proof of play I just flicked the pics over and it settled without drama. What got me was they wanted a bank statement on top of the ID - took an extra round of emails. So yeah, screenshot everything, timestamped. Cashing out in time is everything anyway, but having receipts means you're not begging them to believe your own account 😅 Did yours land same week or did it drag?
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MissFortune88 wrote:
@Geelong_True the doc-ask-twice thing panics everyone the first time, you're in good company. My rule: screenshot your account balance and the withdrawal receipt before you send anything, then if a second request lands y…
RN RngGod_Denier Newcomer★☆☆☆☆ · 42 posts 8 Oct 2026, 9:29 am
@MissFortune88 screenshot tip is gold, wish someone told me that my first payout there. I just re-sent the same blurry selfie with my licence like four times and it finally clicked, nearly lost the plot ah well 😅 LeeManly reckon you're half right about the stalling, but Heaps O Wins has paid me every single time so far, biggest was a chunky A$ hit on my favourite pokie and it landed without drama once the docs cleared 🔥💰 don't scare the newbies off a good thing, some of these offshore joints just have slow back offices, not rigged ones 🤑
Backing my slot to the last spin.
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TA Tassie1986 Newcomer★☆☆☆☆ · 81 posts 11 Oct 2026, 10:40 pm
Screenshot before cashout is just basic bankroll hygiene imo, same as I'd snap a receipt for any job invoice. Had a KYC wobble at a joint once and having the balance pic dated meant support had nothing to wriggle with 😅 did the payout actually land in the end or still stuck?
500x one day, zero the next. Classic.
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PA ParraTrue Newcomer★☆☆☆☆ · 67 posts 11 Oct 2026, 10:40 pm
Screenshot gang 😅 snapped mine before cashing out last night and ended up hitting A$340 on my favourite pokie anyway, gotta keep that habit 🔰💰
The hit is close, I can feel it.
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ParraTrue wrote:
Screenshot gang 😅 snapped mine before cashing out last night and ended up hitting A$340 on my favourite pokie anyway, gotta keep that habit 🔰💰
BO BonusBabeCasino Newcomer★☆☆☆☆ · 60 posts 20 Oct 2026, 8:43 pm
@ParraTrue the habit's worth more than the win, honestly. A$340 is a nice bonus but that screenshot is what protects the balance you already had. I keep a folder per session, timestamped, with the bet size visible in frame. Support can't argue with a metadata-stamped pic. One tip from my own mess: photograph the balance screen before AND after the cashout request. If the pending withdrawal amount shows on screen, even better, it ties the whole chain together. DeadSpin's story doesn't surprise me one bit, "balance shows different" is their favourite stall and most punters fold because they've got nothing to show. 📊
Volatility > vibes.
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Tassie1986 wrote:
Screenshot before cashout is just basic bankroll hygiene imo, same as I'd snap a receipt for any job invoice. Had a KYC wobble at a joint once and having the balance pic dated meant support had nothing to wriggle with 😅 …
FO Fortune_King45 Newcomer★☆☆☆☆ · 32 posts 15 Oct 2026, 10:33 am
@Tassie1984 payout landed fine once KYC cleared, hit big last night too 🤑 Screenshots have saved me at Heaps O Wins more than once, swear by em 🔥🎰
The hit is close, I can feel it.
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DE DeadSpinMerchant Newcomer★☆☆☆☆ · 73 posts 15 Oct 2026, 10:33 am
Screenshot habit saved my skin at Heaps O Wins too, support tried the old "balance shows different" nonsense and my pic shut it down in one message 😤 cleared KYC and payout came through not long after. Gonna keep snapping every cashout now, that A$340 for ParraTrue has me keen for a spin tonight ah well 💰🎰
Spinning reels dawn to dusk.
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TU TurboX Newcomer★☆☆☆☆ · 78 posts 20 Oct 2026, 8:43 pm
turned 50 into 5k once on the old-school grind, and the only reason I kept a cent of it was because I had a screenshot of the balance before the session started. support pulled the "we show a different figure" trick on me years back and that pic ended the argument in one reply 😄 @BonusBabeCasino the folder-per-session thing is smart, I just scroll my camera roll these days and it does the job. one tip for the young fellas reading this: take the screenshot AFTER the KYC docs go in too, not just before cashing out. had a wait once where my balance looked weird mid-check and having that timestamp pic saved me a week of back and forth. cheap insurance really.
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It's all hit and busted before, folks.
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TurboX wrote:
turned 50 into 5k once on the old-school grind, and the only reason I kept a cent of it was because I had a screenshot of the balance before the session started. support pulled the "we show a different figure" trick on m…
MI Mike_Freo Newcomer★☆☆☆☆ · 28 posts 20 Oct 2026, 8:43 pm
That’s legit, screenshots are clutch. Always action here with proof! Gotta guard those wins 🔥💰🎰🤑
The hit is close, I can feel it.
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