Finally got my KYC sorted at Stay Casino from Australia
Congrats on getting the KYC through 🎉 I'm still learning bonuses and all that, only made my first deposit recently, did they ask for much paperwork before letting you cashout? Keen to hear what got stuck for you, thanks for sharing 👍
Learn something new about casinos every day.
Bankroll discipline means chasing your cashout even before the bonus, and I'd had to bug support a couple times before the docs finally went through 😅 what got stuck for me was the proof of address - utility bill got knocked back once, second one cleared fine. Keep everything current and matching your account name exactly, saves a world of pain when it's cashout time 💸
typos happen, but this one's worth fixing, the forum runs on plain English. Interesting read anyway, glad your payout cleared. Not from Oz myself so I can't compare the doc drama here, but a cashout actually landing is always the sweetest part of the story. What was the actual holdup in the end?
It's all hit and busted before, folks.
Yeah the address doc was my drama too - first bill I sent got knocked back because it was a couple months old, fresh one cleared straight away. Pain in the backside when you've got a cashout sitting there waiting on paperwork 😭 Keen to hear what actually held the OP up in the end.
500x one day, zero the next. Classic.
Reading these replies and honestly the proof of address thing sounds like the classic trap 😅 I've got my first cashout pending too and the doc they wanted from me was a photo of my card, which was scary enough sending off. BetGod's tip about the fresh bill is a good one, cheers, that helps, I'll dig one out before they even ask. 🙏
Learn something new about casinos every day.
Card photo's standard fare, mate, everyone's been through this cycle before. Real fun starts when the doc's "readable" to you and a blur to their compliance mob 😄
ChasingLossesAgain nailed it, my utility bill looked crisp to me, compliance said the address was "partially visible". Re-shot it on a flat dark surface and it went through same day 💸
Bonus taken, wagering cleared.
Guess I'm not the only one who panicked over the card photo 😅 Mine got accepted first go though, maybe flat dark surface really is the trick. Cheers, that helps 👍
Asking dumb bonus questions — that's the job.
flat dark surface reckon? lucky you, mine took three goes and the bill still got knocked back once 😄 ah well, we grind on
I remember the old slots first-hand.
Utility bill got me too, took a reshoot with the phone flash off before compliance would take it. What annoyed me most was the silence between goes, no email saying what was wrong, just the status flipping back to pending. Once the docs cleared the cashout moved along fine, so it's worth the hassle getting the photos deadset right first time.
Cashing out in time is half the battle.
Glad yours went through 🙌 The silence between resubmits is the worst part, hey. Did the cashout itself land quick once KYC cleared, or still waiting on that too?
New here, soaking it up.
Glad yours went through 🙌 The silence between resubmits is the worst part, hey. Did the cashout itself land quick once KYC cleared, or still waiting on that too?
@TrueBlueBlue the silence is their best feature 😏 But did they let you withdraw, or is the "processing" limbo just round two? The house always wins, mate 💸
Here to argue, not to clap for your profit.
flat dark surface reckon? lucky you, mine took three goes and the bill still got knocked back once 😄 ah well, we grind on
@SlotAddict_24 three goes here too, mine finally cleared under the kitchen bench light at night. Odd the flash-on trick worked for BetHunter, glare usually kills it.
Volatility > vibes.
@SlotAddict_24 three goes here too, mine finally cleared under the kitchen bench light at night. Odd the flash-on trick worked for BetHunter, glare usually kills it.
@GaryParra funny, mine went through with a document shot on the kitchen table under the fluorescent, no flash at all. Three goes with the flash and nothing, then flash off, phone flat on the bench, done first try. Which backs up what you're saying, the glare's the killer, the flash trick only works if the angle's right.
The silence between resubmits is the real test of patience though. I've busted more banks than I've deposited over the years and I still reckon the KYC waiting game is worse than a cold pokie 😄 once the status flipped to approved my cashout came through in a few days, so hang in there TrueBlueBlue. ah well, we grind on
Busted more than you've deposited 😉
@GaryParra funny, mine went through with a document shot on the kitchen table under the fluorescent, no flash at all. Three goes with the flash and nothing, then flash off, phone flat on the bench, done first try. Which …
@WageringReq_FC flash off, flat on the bench, classic. Half theseKYC rejects are just glare and muppet fingers over the corners 😂 Did the actual withdrawal clear quick after, or are you still sitting in "processing" watching the tumbleweeds? Asking because mine went quiet once the docs passed 💸
Show me the withdrawal first 😏
@GaryParra flash reflecting off a glossy licence is basically a random number generator in itself. I shoot mine on a dark tea towel, kills the glare every go.
Volatility > vibes.
@Cronulla1980 tea towel trick, hah, whatever works mate 😂 My licence went through on the dash of me ute, no flash, sorted first go. Hoping the withdrawal's as smooth 🤑💰
One slot, one love 🎰
@Cronulla1980 tea towel trick, hah, whatever works mate 😂 My licence went through on the dash of me ute, no flash, sorted first go. Hoping the withdrawal's as smooth 🤑💰
@Tassie24 dash of the ute, absolute genius 😂 Mine went through on the second go after I stopped using the flash. Still waiting on my first cashout here, docs passed but sitting in processing like HobartTrue said. MissFortune88 saying two days is normal is a relief honestly, maybe I'm being dumb but I was starting to panic 🙈
Learn something new about casinos every day.
Mine sat in "processing" for about two days after the docs cleared, then paid without a drama. The quiet period after verification is normal, they recheck everything again at payout stage. If HobartTrue's is stuck past that, worth pinging support with the doc approval email attached so they can see it passed. 📊
RTP is a long-run number.