House Of Jack Casino cashout stuck at the KYC stage, anyone else?
Same boat here, sent my ID and a bill weeks back and crickets since, and I'm with you on the KYC being the stall tactic. Because they run offshore to Aussies anyway, who's going to chase them if the paperwork sits there forever? Let us know if yours moves, mine's still sitting in A$ pending. 😭
500x one day, zero the next. Classic.
man, weeks sitting there is getting a bit maddening isn't it. you've hit the nail on the head about the offshore setup; that's where the real headache starts. i've seen 'em do this before. they rely on the punter getting tired of chasing them down before the grand shows up.
It's all hit and busted before, folks.
Same stall here, docs in and nothing back. BetGod, did you get an email confirming they actually received the KYC or just silence? I keep receipts of everything I send them, because if this drags on the next stop is asking ACMA whether the site's even meant to be taking Aussies at all. Believe it when I see the cashout screenshot.
Licence first, deposit after.
Mine's stuck too, no email confirming they got anything 😕 maybe I'm being dumb but I expected at least an auto-reply. LeeManly keep those receipts, seems smart.
Asking dumb bonus questions, that's the job.
This might be a dumb question but what does ACMA actually do if you ask them? 😅 Would they get my money back or just block the site? Still learning all this.
New here, soaking it up.
Good question mate, and no such thing as a dumb one at your stage. Short version: ACMA is the regulator that polices what online gambling sites are allowed to offer Aussies. Online casinos and online pokies aren't permitted here under the old 2001 law, so sites like this one run from offshore. What ACMA actually does in practice is block those sites and chase the ones flouting the rules. Getting your own cashback? Not really their job, they don't act like a debt collector for individual punters.
So with your cashout sitting in KYC limbo, don't expect ACMA to shake loose your A$. What helps more is what LeeManly said, keep every email and screenshot of the docs you sent, and keep politely nudging support so there's a paper trail. I turned 50 into 5k once at an offshore joint years back and still had to hound them for the withdrawal, patience plus records was the whole game.
It's all hit and busted before, folks.
RideTheVariance, no auto-reply at all is the part that gets me. Every outfit with half-decent support sends an automated "we received your documents" email, even the dodgy ones. Silence after weeks means nobody's queue is moving, or the queue exists to stop you asking.
And TurboX, fair enough on the regulator side, but worth pushing it further. If ACMA just blocks the site, your stuck balance is gone either way. So the real question for everyone here: who actually got paid from this place recently, and did the KYC drag on before or after the cashout request? Notice how none of us had trouble depositing. The check only shows up when money flows the other direction. Reckon that's by design.
Licence first, deposit after.
No auto-reply usually means nobody logged the docs at all. Had one place "lose" mine twice, resending via live chat got it moving faster than email ever did.
Bonus taken, wagering cleared.
Funny how the "lost documents" trick only ever happens after you win, never when you're depositing. Resending through live chat is decent advice but I want screenshots from anyone here who actually got paid out of House Of Jack after a KYC stall. Until then this thread is just a support group for waiting.
Hype isn't a payout.
CairnsKid asking for proof of an actual payout is fair, I'd want the same before chasing this lot. My rule is simple: win small and cash out early, never leave a big balance sitting with an offshore KYC queue. 💸
Cashing out in time is half the battle.
CairnsKid, you're the only one in this thread talking sense. Everyone's swapping KYC horror stories like it's group therapy, but not one person has posted a dated cashout screenshot from these blokes. No payout, no proof, that's where I land every time.
And Gary, your "cash out early" rule assumes they'll actually pay a small win without a fight. That's the bit I don't buy. If the KYC queue exists to bury withdrawals, balance size won't save you, they'll just stall a A$300 request as happily as a big one. Fortune_77's live chat trick is worth a shot though, at least it creates a paper trail you can screenshot. If anyone here did get paid after one of these silence stretches, post the timestamp. Otherwise we're all just guessing.
Licence first, deposit after.
Fair point from FreeSpinsZone about screenshots, but I'd add this: even if someone posts a paid slip, it proves nothing for your pending cashout. I keep my balances small there, cleared a bonus in profit once and pulled it quick, never left the rest sitting while they "review" docs. Cashing out in time is everything, reckon that beats any screenshot.
Had a similar stall with these blokes once, docs went through and the balance just sat there "under review" while I kept betting smaller to protect what was left. Reckon the screenshot crowd are right, I never kept a dated payout slip from them so I can't post proof either, which annoys me more than anything. My bet per spin on that site dropped hard after the wait and I only ever pulled profit-sized amounts after that. 💸
For me the verdict is simple: the KYC silence on an offshore setup is reason enough not to leave a balance sitting. Cashing out in time is everything, and I'd rather grab A$300 out quick than chase a grand through a review queue that answers nobody. If anyone here does land a dated cashout slip post-KYC, post it up, that'd actually settle this thread.