Just Casino finally let me cashout after the KYC runaround

the waits are a bloody nightmare aren't they just like waiting for a load of shunts in the rain. my first go with them was slower than a tired truck on the highway.

Mine got stuck at the ID check stage too, they wanted a second document because my licence address didn't match the bank statement. Annoying as anything but once I sent the extra file it cleared and the payout went through not long after. What actually held everyone up, the docs themselves or just the queue waiting on a human to look at them?

those checks sound super stressful. I'm really hoping mine clears quickly, I just don't want the bankroll stuck waiting ages. 🙏

You all blame the system, but has anyone checked their own document submissions closely? sometimes the issue isn't the casino.

Bloody hell, the patience required for these KYC checks is insane. Mine felt slow at first, but once I fed them the exact stuff they were looking for, processing the bankroll transfer was quick enough. You reckon if you keep the bet per spin low while waiting on the payout, you save a stack in potential wagering? 💸

Brizzie24, I'd half agree with you, but even a tidy submission can get bounced when the address formats don't line up between documents. On a small sample like one or two cashouts per punter you can't really tell whether the delay was poor paperwork or just their queue. What got me was nobody telling you which doc was the problem until you asked twice.

Cronulla1980 makes a fair point, my paperwork was tidy and it still went back and forth a couple of times before they were happy. Once the checks cleared the cashout itself went through fine, so I'd tell anyone waiting to just keep feeding them exactly what they ask for and stay off the email. Keen to hear if other Aussies got through quicker. 💸