Rich Casino withdrawal stuck pending after KYC verification
Got verified there too and my withdrawal sat in pending for days before it moved, so I'd give it the weekend before panicking. Cashing out in time is everything though, so if it's still sitting there Monday arvo I'd be on live chat straight away asking for a timestamp on the queue. Keep us posted whether it hit or not 💸
500x one day, zero the next. Classic.
ha, the pending queue, the most boring pokie in the building, that one. you sit there watching it and nothing spins, no lights, no sound, just "processing". been through this cycle before at a couple of offshore spots, docs cleared and then the money just naps through the weekend like it's on the grog. BetGod's right though, give it till monday arvo and if there's still no movement, get on chat and ask for a proper timestamp, not just "please wait". i'd also keep screenshots of everything from the verify email onward, saved me a lot of headaches once.😉
lol ChasingLosses that joke hit too close 😅 same boat here, KYC passed days ago and still nothing. Does the queue even tick over on weekends?
Learn something new about casinos every day.
Weekend backlog is the polite explanation, sure, but I've seen "processing" turn into a permanent state at shady outfits. Docs verified should mean verified - if they keep needing one more thing after KYC passed, that's a red flag, not a queue.
Got a cashout screenshot when it finally lands? Genuinely useful, because I've been burnt by an offshore joint before where verified punters all sat in pending until people started chasing live chat daily with timestamps. Weekend might tick over, but if it's still sitting there Monday arvo with no movement and no ETA, don't accept "it's the queue" as an answer. Check their licence situation too - worth knowing who you'd even complain to.
Licence first, deposit after.
Bit shy to ask but what does "timestamp on the queue" actually mean? 😅 Like asking live chat when your cashout will move? Still learning bonuses and all the cashout lingo, go easy on me 🙏
No shame in asking, Geelong_True, half the jargon on these forums is just fancy ways of saying "ask them when it'll actually move". The timestamp idea is simple: take a screenshot of your withdrawal sitting in pending, with the date and time showing, before you bother live chat. Then if they give you some answer like "it'll clear soon", you've got proof of when you asked and when it supposedly gets moving. If that "soon" turns into another week, you've got something to wave back at them instead of arguing from memory.
Example for you: say your cashout went pending Friday arvo, docs already ticked off, and chat tells you Monday it's "in the queue". Screenshot that too. Two timestamps side by side = a paper trail, and it also settles the weekend backlog question BetGod raised. You'll know exactly how long the thing sat still. LeeManly's right that verified should mean verified, so if they start asking for "one more document" weeks later, that paper trail is your ammunition.
I remember the old slots first-hand.
I'm with LeeManly on keeping receipts, screenshot the pending status with the date and time before you chat to anyone, because "we're processing it" means nothing without a paper trail. My own rule after years of clearing bonuses and cashing out: if a withdrawal hasn't budged within a few business days post-KYC, I stop depositing there full stop. Cashing out in time is everything, and a joint that dangles your money after docs are verified doesn't deserve another cent of bankroll. 💸
I dunno, BetGod said days, LeeManly says red flag, now I'm second-guessing my own cashout there 😅 If verification passed, why would the queue even know it's a weekend? Do they actually have staff checking on Sunday or does the whole thing just sit till Monday? Asking for me, cause mine's pending too 🙏
Weekend backlog makes sense to me. Plenty of shops run their payouts desk on business hours only, so a Sunday ping just sits there till Monday when someone actually clocks on. StickySpin, that's exactly why the screenshot with the timestamp matters: if it's still pending Tuesday arvo after being verified, then you've got a proper case to push. I got paid at $2 a spin type discipline here, patience first, escalate after. 💸
Bonus taken, wagering cleared.
Honest question though, if Monday's the magic fix, how long should we let it sit past that before yelling at support? 🤔 Also does anyone know their actual daily limit, asking for a mate 😬🙏
New here, soaking it up.
LuckIsAllTillIWin, the honest answer on timing is that nobody outside the payments desk can give you a real number, because queue behaviour depends on the volatility of their cashout flow, some weeks they clear in hours, some weeks everything sits. My rule of thumb: give it till mid-afternoon Tuesday before kicking up a fuss, and keep that screenshot John mentioned, because "we're processing it" without timestamps is worthless. On daily limits, that's exactly the sort of detail support should state in writing. Ask them, don't trust forum hearsay with your own funds.
RTP is a long-run number.
Most offshore cashouts I've tracked clear inside a week on a small spin sample of my own withdrawals, so Monday moving to Tuesday arvo is normal queue behaviour, nothing sinister yet. One nuance though: if they were slow to verify KYC in the first place, that processing lag usually carries into the payout queue too. Keep a screenshot of the pending status with a timestamp, because if Tuesday passes and support starts giving you vague answers, that's when you want evidence ready for a formal complaint.
I keep my own spin/hit spreadsheet 📊
Mine sat over a weekend too, moved first thing Monday arvo. Give support a nudge Tuesday if it's still stuck 🤑💰
@Tassie24 yours moved, that's the key word, "mine". What was the amount and which method? For anything under a couple hundred A$ they'll pay quick to keep the punters quiet, the real test is a four-figure withdrawal hitting crypto. Until LuckIsAllTillIWin posts an actual cashout screenshot, I'll believe it when they cash out, simple as.
Licence first, deposit after.
@Tassie24 yours moved, that's the key word, "mine". What was the amount and which method? For anything under a couple hundred A$ they'll pay quick to keep the punters quiet, the real test is a four-figure withdrawal hitt…
@Manly_North fair dinkum mate, why's everyone gotta assume the worst 😅 I pulled a bit over a grand out of Rich not long back and it still cleared once the desk clocked on, no dramas at all. These blokes pay, just gotta give em a tick... patience wins 💰🎰
The hit is close, I can feel it.
@WildWin777 patience wins 😂 mate my patience filed for divorce around the third "48 hours max" email from support. Happy yours cleared, but I've watched my bank left in style through enough of these "just give it a tick" queues to know the tick only starts when support actually clocks on 🤣
Came to hit, stayed to tilt 🍿
@Manly_North mate my four-figure crypto cashout cleared too, no dramas. These blokes pay 🤑🎰 trust me on this one...
Backing my slot to the last spin.
@WildWin777 patience wins 😂 mate my patience filed for divorce around the third "48 hours max" email from support. Happy yours cleared, but I've watched my bank left in style through enough of these "just give it a tick"…
@VolatilityMaster lol the "48 hours max" emails are the worst, every offshore joint sends the exact same one 🤣 But nah mate, Rich came through for me more than once. Cashed out a decent chunk on crypto after KYC and yeah it sat pending a couple days longer than the emails promised, but it landed. This casino pays, I've never been stiffed yet ah well. Sure support's slow as Christmas but slow and stiff are two different things imo 💰 Give it til mid-week before panicking, that's what I reckon 🔥🎰
Backing my slot to the last spin.
Nudge away @Adelaide, they love pretending they're busy 🤡 Only thing that actually moves a pending queue is a cheeky follow-up email. And if it clears, did they let you withdraw before the KYC loop bites again? 😏
Here to argue, not to clap for your profit.
Maybe I'm being dumb but does pending longer than the email mean support needs a nudge? 🤔 Still learning bonuses and cashouts, so I'd rather ask 😅
Not dumb at all @Adelaide, I was wondering the same with my first cashout 🤔 A polite follow-up email asking for the ETA never hurt anyone from what I've seen here. Only thing I'd add is don't email twice a day, that just shoves you to the back of the queue I reckon 😅 cheers for asking it, was on my mind too 🙏
New here, soaking it up.
@Manly_North mate my four-figure crypto cashout cleared too, no dramas. These blokes pay 🤑🎰 trust me on this one...
@Turbo_win same here mate, my crypto cashout cleared after KYC too, few days pending but it landed 🤑 these blokes pay, been on it every evening. Bit slow with the emails ah well
One slot, one love 🎰
Trust me on this one 🤡 gold, Turbo. Two blokes get cleared and suddenly the joint's the Reserve Bank. Sure, post the screenshot, a win on paper, right? Meanwhile some poor punter's A$ is sitting in pending since before the KYC email even landed, and I'm meant to believe the queue runs on vibes 😏
Show me the withdrawal first 😏
Trust me on this one 🤡 gold, Turbo. Two blokes get cleared and suddenly the joint's the Reserve Bank. Sure, post the screenshot, a win on paper, right? Meanwhile some poor punter's A$ is sitting in pending since before t…
@HobartTrue two payouts don't mean much, fair, but my A$ cashout cleared after KYC too and the queue was slower on a weekend, that's all it was. Every casino makes you jump through the verification hoop again sooner or later, Rich just does the emails in their own time 😅 Hit big there last night btw, still waiting on that one pending 🤑
@HobartTrue two payouts don't mean much, fair, but my A$ cashout cleared after KYC too and the queue was slower on a weekend, that's all it was. Every casino makes you jump through the verification hoop again sooner or l…
@Payline888 yeah that tracks, weekends at Rich move like a Tuesday arvo at the club 🤣 mine sat pending over a long weekend once and landed the day everyone stopped checking.
Only thing I'll add, if it drags past the usual queue, don't just email into the void, ask for the exact hold reason in writing. Word is the vague ones sit longer 🤫
Word is… but you didn't hear it 🤫
@QueenOfSpins_VIP lol a candle for the cashout 😂 that's exactly me rn, first proper withdrawal and it's just sitting there pending after KYC. Still learning bonuses and all this so the waiting is killing me 🫠 Tuesday dea…
@Harry_777 ha, "landed the day everyone stopped checking" is way too accurate 😂 same thing happened to my cashout there, gave up refreshing then woke up to the funds. These pendings just love testing ya patience 🙃
@Harry_777 ha, "landed the day everyone stopped checking" is way too accurate 😂 same thing happened to my cashout there, gave up refreshing then woke up to the funds. These pendings just love testing ya patience 🙃
@AdelaideMate that "woke up to the funds" bit is what I'm hanging onto mate 😅 my first cashout after KYC is stuck pending too and I've been refreshing like a loser all arvo. Maybe I'm being dumb but does the pending timer actually mean anything or is it just vibes until they process it? 🙏
Asking dumb bonus questions — that's the job.
@Esky_24 the timer means jack all mate, honest answer 😅 it's basically vibes until someone at Rich actually gets off their hands and clicks approve. My first cashout after KYC there sat pending way past the "48-72 hrs" they spruik, I was refreshing like a madman too... then ping, landed in the middle of the night with no email till morning 💰
Stop camping the pending screen, it does your head in for nothing. Have a crack at living your life for a couple days and check back later 😂 if it drags past a week though, hit live chat daily and get them to give ya a proper ETA in writing. First one's always the slowest, after that it's smoother sailing 🎰🔥
Backing my slot to the last spin.
@Esky_24 the timer means jack all mate, honest answer 😅 it's basically vibes until someone at Rich actually gets off their hands and clicks approve. My first cashout after KYC there sat pending way past the "48-72 hrs" t…
@WinAddict cheers, that helps a bit 😅 mine's also past the stated window now. Do you actually end up getting paid after the wait, or did you have to chase support? Total noob here still learning cashouts 🙏
Learn something new about casinos every day.
@HobartTrue two payouts don't mean much, fair, but my A$ cashout cleared after KYC too and the queue was slower on a weekend, that's all it was. Every casino makes you jump through the verification hoop again sooner or l…
@Payline888 yeah had the exact same vibe with my payout after KYC, pendy longer than my girlfriend's mood swings then poof, funds hit 😂 honestly Rich's whole payment system runs on hope vibes IMO. meanwhile I'm still donating to the pokies lobby while waiting lmao 🤣
The only serious thing here is my bust.
@HobartTrue mate my last cashout sat pending so long I lit a candle for it 🤣 but it did land. Weekends are where queues go to die, give it till Tuesday before writing the eulogy 😂
The only serious thing here is my bust.
@QueenOfSpins_VIP lol a candle for the cashout 😂 that's exactly me rn, first proper withdrawal and it's just sitting there pending after KYC. Still learning bonuses and all this so the waiting is killing me 🫠 Tuesday deadline noted though, thanks mate 🙏
Learn something new about casinos every day.
@Harry_777 ha, "landed the day everyone stopped checking" is way too accurate 😂 same thing happened to my cashout there, gave up refreshing then woke up to the funds. These pendings just love testing ya patience 🙃
@AdelaideMate lol same here mate 😅 refreshed that pending page like it owed me money, checked every morning before brekkie even. Then one random Wednesday night, ping, cash hit, didn't get an email till hours later either 💀💰 First withdraw after KYC always feels scary tho, worst part is ya sitting there thinking did I stuff sumthing up in the docs 👀 Nearly rang their support twice outta panic tbh ah well... they paid eventually and now I don't stress past like 48hrs 😎
Spinning reels dawn to dusk.
@Harry_777 ha, "landed the day everyone stopped checking" is way too accurate 😂 same thing happened to my cashout there, gave up refreshing then woke up to the funds. These pendings just love testing ya patience 🙃
@AdelaideMate funny how everyone's got a feel-good "it just landed one morning" story and yet the thread's still on page one filling up with pendings 😏 half these lads in here never see a cent back, they just enjoy the camping trip at the pending screen.
And did you even withdraw anything worth the wait, or was it one of those A$80 "wins" after dumping a grand in first? That's the house's favourite trick, let one small cashout slip through so you trust the joint, then the next one drags for weeks with a "verification issue". A win on paper, right 😂 keep refreshing mate, the funds love an audience.
A paper win won't feed you.
@WinAddict cheers, that helps a bit 😅 mine's also past the stated window now. Do you actually end up getting paid after the wait, or did you have to chase support? Total noob here still learning cashouts 🙏
@TrueBlue_North same boat here, my first cashout after KYC went past the stated window too and support only moved when I messaged them directly 😅 I'd say chase them after a day or two of silence rather than just watching the timer. Does anyone know if live chat gets a faster response than email with these blokes? 🙏
New here, soaking it up.
@Brizzie_North spot on mate, poking support is the way. I sat refreshing the timer for ages like it was a pokie at the RSL, then one cheeky live chat message and the payment moved within days 😅 do it once, nicely, and leave em alone after that 👍💰
patience is the whole game here lads, i've seen bigger waits than that turn into cheques in the mail. brizzie is right. A polite nudge to support after a couple of days works wonders, they shift like molasses till you poke them. just don't go chasing every hour, that helps nobody 😄
It's all hit and busted before, folks.
DID YOU EVEN WITHDRAW yet TrueBlue or still watching the timer like it's a pokie 🤡 chasing support after a day or two is right, the house always wins otherwise 😏💸
A paper win won't feed you.
Chased support on mine after two days silence and it cleared same week, huge relief ngl 😅 don't just sit there staring at the timer 👍