My Leon Casino account got closed while I still had a balance
Rough one to cop, balance stuck in a closed account is the worst kind of hangover. From what I've seen with offshore places, they'll usually freeze the cashout until you run the full KYC gauntlet, ID, proof of address, maybe a payment screenshot. And that's where most of these drag on for weeks. Did they give you any reason for the closure, or just a boilerplate email? That answer usually tells you whether they intend to pay at all.
John's got it about right mate, same rig I copped years back with an offshore joint that shut the door on me mid-balance. Only thing I'd add. Get every request for docs in writing and email 'em one batch, complete, because drip-feeding them a page at a time is how they stretch it out. Keep your expectations modest, ah well, we grind on.
I remember the old slots first-hand.
Harry's onto it. First thing I'd be doing is finding out which licence they actually claim and checking the blacklist before you send a single document. No payout, no proof, that's the whole game with offshore joints. And anyone saying "yeah they paid me eventually" in this thread? Got a cashout screenshot? Because "it sorted itself out" without proof reads like free advertising to me.
The KYC advice from John and SlotAddict is sound though. One complete batch, everything timestamped, keep your own copies. If they come back a third time asking for something new after you've sent ID, address and payment proof, that's your signal they're stalling rather than verifying, and you go straight to whatever regulator they claim with the whole paper trail attached. Realistic expectation: weeks, not days, and only if their licence turns out to be worth the paper it's printed on.
Licence first, deposit after.
been through this cycle before, and the one thing I learned. Screen-grab the account showing your balance before you send anything, because once they close it you're arguing from memory 😉
ChasingLossesAgain's screenshot tip is the only real leverage you've got. I'd believe it when you cash out, mate. Curious whether they ever name the regulator at all.
Licence first, deposit after.
Righto, so did they close it or did you request the closure? Makes a difference. I've had an offshore mob freeze a balance once and the only thing that moved it was me writing to support every couple of days with the same screenshot attached. Sloppy persistence, funnily enough, worked better than polite one-off emails 😉
It's all hit and busted before, folks.
Agree with ChasingLossesAgain on the screenshot, did mine the second I smelt trouble. Dated balance, username visible, the works. Only caveat: some offshore mobs will flatly ignore your proof until you cough up KYC anyway, so brace for sending ID before a cent moves. Got a cashout screenshot from anyone here who actually got paid by Leon?
Hype isn't a payout.
Been in this exact spot once and the thing that moved it was emailing support with my balance screenshot attached every few days, polite but like a dripping tap 😅. Expect them to ask for ID and proof of address before anything clears, so have those scanned and ready — no docs, no payout. Whether you closed it or they did matters too, if it was their call push harder and name the regulator if they've told you one. Cashout in time is everything and getting stuck at the verification wall is where most of these die, so chase it.
500x one day, zero the next. Classic.
Mate of mine was in the exact same boat with an offshore outfit. Knew his balance to the cent, quoted it in every email, never smelt a cent of it. A win on paper, right. Account shuts, suddenly they want your passport and a utility bill from the stone age, and that's just the warm-up before the actual runaround.
Meanwhile everyone's in here trading screenshot tips like it's a secret handshake and the payout still hasn't moved 😂 OP, straight question: did you ever actually withdraw off this account, or was the balance all vibes? Because yeah nah, if the closure came from their end first, that money's about as real as my dealer bonus 🤡💸
A paper win won't feed you.
Mate of mine was in the exact same boat with an offshore outfit. Knew his balance to the cent, quoted it in every email, never smelt a cent of it. A win on paper, right. Account shuts, suddenly they want your passport an…
That's what scares me @MultiplierGG564. Balance means nothing if they can just close you and stall forever 😬 Did your mate try the ombudsman or complaint route at all?
New here, soaking it up.
Dripping tap trick works, did similar myself and the balance landed after the ID checks 🔥 Took bloody ages but A$ is A$ mate 🤑 Only caution I'd add, offshore mob means ACMA can block the site one day and then good luck chasing anything, ah well 💸
The hit is close, I can feel it.
Dripping tap trick works, did similar myself and the balance landed after the ID checks 🔥 Took bloody ages but A$ is A$ mate 🤑 Only caution I'd add, offshore mob means ACMA can block the site one day and then good luck c…
Good point on the ACMA bit @Mike_Freo, got mates who woke up to a blocked site too. If you're chasing a balance, don't wait, drip that tap hard 💰
The hit is close, I can feel it.
Classic, balance looks lovely on the screen right up till the account's gone, then it's a rounding error in their books 😏 Fair dinkum though @Mike_Freo, the drip trick only works while the site's still up; ACMA bricks it one morning and your A$ turn into Monopoly money. Genuinely asking, did anyone here get the FULL lot out before the door shut, or just the first dip? 💸
Here to argue, not to clap for your profit.
Nah, that Monopoly money comment hits too close. I keep balances on offshore sites at what I'd call empty-pocket money only, whatever the bet per spin is for the session, say A$1 a spin, and cash out whenever anything decent lands. Learned that after a stalled withdrawal once; three weeks of ID checks and I only got it because I kept nudging support daily. Drip the tap, screenshot everything, don't leave a cent sitting overnight. 🀄 wait no, 🎰
Bonus taken, wagering cleared.
Nah, that Monopoly money comment hits too close. I keep balances on offshore sites at what I'd call empty-pocket money only, whatever the bet per spin is for the session, say A$1 a spin, and cash out whenever anything de…
@FreoMate same approach here tbh, I top up just enough for the session and cash out the second it goes above where I started 🙌 only keep like A$20 sitting overnight max. Last night hit big on my favourite pokie and had the withdrawal in before bed, ah well the times I got lazy are the ones that sting...
Spinning reels dawn to dusk.
Dripping tap trick works, did similar myself and the balance landed after the ID checks 🔥 Took bloody ages but A$ is A$ mate 🤑 Only caution I'd add, offshore mob means ACMA can block the site one day and then good luck c…
@Mike_Freo so the drip trick actually worked? maybe I'm being dumb but I'd be too scared to leave anything sitting there, got no balance to lose anyway 😅
Asking dumb bonus questions, that's the job.
@Mike_Freo so the drip trick actually worked? maybe I'm being dumb but I'd be too scared to leave anything sitting there, got no balance to lose anyway 😅
Mate "worked" is doing heavy lifting, my bank left in style before the site did 😂 You're not dumb, leaving anything sitting there is just donating with extra steps 🤣
Came to hit, stayed to tilt 🍿