My first cashout at Fortune Play Casino got stuck at the KYC check
Stuck at KYC is a rotten way to start a cashout, been there myself more than once. Offshore site taking Aussies means nobody local to chase if they dawdle, which is the part that worries me. Did they ask for much in the way of documents, or just dragging their feet? Ah well, we grind on 😉
Busted more than you've deposited 😉
Funny thing about the KYC part, that's usually where offshore sites flex their one bit of real power over you. The IGA side of it is well known to everyone here, no local regulator to ring when they sit on your documents, so the only leverage you've got is patience and a paper trail. Keep every email and screenshot with timestamps, because that's the whole kit if you ever need to escalate to their licence authority or a payment dispute.
On a small spin sample of my own cashouts across a few offshore outfits, verification was where every delay lived, rarely the payment rail itself. They asked for photo ID, a utility bill and once a shot of my card, and the slowest one dragged for over a week while support just repeated "processing". WageringReq_FC asked what they wanted from you, OP, and that's the right question. If it's the standard three documents, chase them daily in writing.
I keep my own spin/hit spreadsheet 📊
Bit lost here 😅 when you say keep a paper trail, do you mean screenshots of the chats and emails with the casino? Still learning all this, sorry if it's a dumb one 🙏
Learn something new about casinos every day.
Good question, no such thing as a dumb one here mate. Paper trail just means keeping every bit of evidence yourself: screenshots of live chats, the emails you sent asking about your cashout, dates and all. So if Fortune Play sits on your KYC for weeks, you've got a timeline to wave at them, and a record for a complaint if it ever goes that far. Learned that the hard way after I trusted one site to "keep it on file" years back 😄
It's all hit and busted before, folks.
Had one stuck at a check come good myself, took weeks but it landed. Patience and screenshots, mate, that's all you've got offshore. Ah well, we grind on 😄
I remember the old slots first-hand.
Turned 50 into 5k once on the old-school grind, then watched a cashout sit at verification for what felt like a month, so yeah SlotAddict I believe you 😄 OP, hang in there mate, keep every screenshot dated and if it lands, let us know how long it took, curious myself how Fortune Play actually treats Aussies when the pressure's on.
It's all hit and busted before, folks.