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Just Casino KYC dragged on longer than I expected

kyc experience Complaints & Payouts Just Casino 41 posts Β·412 views Β·Posted: 26 Sep 2026, 9:57 pm Β·Updated: 9 Oct 2026, 6:51 am
AD Adelaide Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 124 posts 26 Sep 2026, 9:57 pm
Thanks for the heads up, this actually helps πŸ™ I only made my first deposit recently and I'm still learning bonuses and all that, so reading that they asked for extra docs over and over is a bit scary πŸ˜… Did they say at any point what the extra stuff was for, or did it just come out of nowhere? Maybe I'm being dumb but I'd rather have everything ready before I even try a cashout.
New here, soaking it up.
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BE BetGod Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 349 posts 27 Sep 2026, 4:38 pm
The extra docs usually just mean they're fishing for excuses to stall the payout, OP. Same happened to me elsewhere, keep sending until they pay or you know it's a dud. 😭
500x one day, zero the next. Classic.
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CH ChasingLossesAgain Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 295 posts 27 Sep 2026, 6:54 pm
BetGod's got a point about the doc merry-go-round, seen it before myself - turned 50 into 5k once at an old offshore joint and the paperwork nearly outlasted the win. Adelaide, mate, don't let it spook you; if you're fair dinkum with your ID and bills it's mostly just slow grinding, though offshore sites can drag like the old-school pokies ever paid out on cue πŸ˜„ keep every email you send them, that's your paper trail if it stalls.
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FR FreoMate Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 163 posts 27 Sep 2026, 10:29 pm
The doc loop is standard offshore behaviour. They keep nibbling til you either give up or lose interest. I'd say keep replying within 24 hours every time so they can't claim you went quiet, and screenshot each request. ChasingLossesAgain nailed it, paperwork nearly outlasting the win is the whole play 😭
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LU LuckIsAllTillIWin Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 228 posts 27 Sep 2026, 10:51 pm
Screenshotting each doc request is smart, FreoMate πŸ˜… My worry is the payout clock. Does anyone know if their stated withdrawal times pause while KYC's still open? πŸ€”
New here, soaking it up.
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NU NumbersHunter Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 118 posts 29 Sep 2026, 5:20 am
@LuckIsAllTillIWin yeah from what I seen the payout clock only really kicks in once they clear your docs, so the whole KYC drag sits outside the timer πŸ˜… mine took a while too but once verified the cash landed QUICK ngl πŸ€‘ just smash back every doc request same day and you'll be right, ah well, that's the offshore tax
Backing my slot to the last spin.
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SL SlotAddict_24 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 297 posts 28 Sep 2026, 9:03 pm
FreoMate's 24-hour advice is solid on paper but half the time these offshore shops reply at their own leisure, so you can be prompt as a schoolteacher and still get nowhere πŸ˜„ that doc merry-go-round near killed me on a payout years back, ah well, we grind on
I remember the old slots first-hand.
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TR TrueBlueLocal Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 128 posts 28 Sep 2026, 11:19 pm
This thread has me second-guessing my next deposit πŸ˜… total noob here but reading that the doc requests just keep coming makes me glad I've only ever cashed out from the local pub pokies where you just walk to the counter. Weird question maybe, but do they ask for more docs every single withdrawal or just the first one? πŸ€”
Learn something new about casinos every day.
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SlotAddict_24 wrote:
FreoMate's 24-hour advice is solid on paper but half the time these offshore shops reply at their own leisure, so you can be prompt as a schoolteacher and still get nowhere πŸ˜„ that doc merry-go-round near killed me on a p…
PA Payline888 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 71 posts 29 Sep 2026, 5:20 am
@SlotAddict_24 mine went quicker tbh, docs back same day and my A$1.4k win on my favourite pokie landed QUICK πŸ€‘πŸ”₯ some shops just dawdle ngl
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MA MaxWin_Luck Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 185 posts 29 Sep 2026, 2:18 pm
Reading this while my own verification is sitting half-done, feels very relatable πŸ˜… I only just made my first deposit so I haven't even reached a cashout yet, but I uploaded my ID and a bill on day one just to get ahead of it. Hoping that means when I eventually hit withdraw the clock starts properly and I'm not stuck in doc purgatory like SlotAddict was. Question for anyone who's been through it though - do they usually ask for proof again at cashout even if you're already verified on deposit? Or is it a once and done thing? Still learning bonuses and all this side of it, so sorry if it's a dumb one πŸ™ Thanks NumbersHunter and Payline888 for the breakdowns btw, sounds like the money lands quick once they stop asking for stuff πŸ‘
Learn something new about casinos every day.
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Payline888 wrote:
@SlotAddict_24 mine went quicker tbh, docs back same day and my A$1.4k win on my favourite pokie landed QUICK πŸ€‘πŸ”₯ some shops just dawdle ngl
MU MultiplierGG564 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 114 posts 29 Sep 2026, 2:18 pm
A$1.4k landed quick, sure, post the screenshot 😏 did you even withdraw it or is that a win on paper? House always wins either way πŸ˜‚
A paper win won't feed you.
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CA Cascade77 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 144 posts 29 Sep 2026, 7:56 pm
@MultiplierGG564, scepticism is fine, but the cashout-or-paper-win point cuts both ways and you know it. On a small spin sample, a screenshot proves nothing in either direction, what actually matters here is whether the KYC cleared and the withdrawal settled, which is exactly what this thread is about. Danny and CairnsNorth both describing the same pattern (slow verification, then fast payout) matches what I've seen logged too: once the docs are done, the money moves. Fair dinkum question back at you though: have you actually had a payout stuck at this place, or are you just poking the thread for sport? If your verification dragged, say so. That's useful data. If not, the "house always wins" line adds nothing to a KYC discussion. πŸ“Š
I keep my own spin/hit spreadsheet πŸ“Š
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MaxWin_Luck wrote:
Reading this while my own verification is sitting half-done, feels very relatable πŸ˜… I only just made my first deposit so I haven't even reached a cashout yet, but I uploaded my ID and a bill on day one just to get ahead …
CA CairnsNorth Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 89 posts 29 Sep 2026, 2:18 pm
@MaxWin_Luck smart move chucking the docs in day one, saves the headache later πŸ”₯ KYC cleared mine fast after that and cashout was quick πŸ€‘
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MultiplierGG564 wrote:
A$1.4k landed quick, sure, post the screenshot 😏 did you even withdraw it or is that a win on paper? House always wins either way πŸ˜‚
DA DannyFortune310 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 114 posts 29 Sep 2026, 7:56 pm
@MultiplierGG564 bloke, chill πŸ˜‚ some of us actually cash out, my last hit on my favourite pokie paid A$900 and it cleared no dramas. KYC was the slow bit for me too but once it was done the money moved proper quick πŸ”₯
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DannyFortune310 wrote:
@MultiplierGG564 bloke, chill πŸ˜‚ some of us actually cash out, my last hit on my favourite pokie paid A$900 and it cleared no dramas. KYC was the slow bit for me too but once it was done the money moved proper quick πŸ”₯
SP Spin_Queen Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 71 posts 30 Sep 2026, 5:01 am
@DannyFortune310 A$900 cleared no dramas, that's the dream mate πŸ€‘ I'm on my favourite pokie every evening waiting for that kinda hit. My KYC there dragged too but fair dinkum, once they were happy the withdrawal moved quicker than I expected πŸ”₯ ah well, patience is half the game isn't it
One slot, one love 🎰
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JA JackRoller Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 88 posts 29 Sep 2026, 7:56 pm
yeah nah my KYC there took ages too, doc re-uploaded twice πŸ˜‚ worth it tho when the cashout finally moved. My bank's seen worse donations 🀣
The only serious thing here is my bust.
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JackRoller wrote:
yeah nah my KYC there took ages too, doc re-uploaded twice πŸ˜‚ worth it tho when the cashout finally moved. My bank's seen worse donations 🀣
ST StickySpin Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 130 posts 30 Sep 2026, 5:00 am
@JackRoller same, they asked for my ID twice and I panicked thinking I'd done something wrong πŸ˜… still learning bonuses, good to hear the cashout moves quick after. Did yours land in the bank or back on card?
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GE Geelong_True Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 177 posts 30 Sep 2026, 5:01 am
This thread is weirdly comforting for me because my KYC there is exactly where I'm at right now, just uploaded my ID and waiting πŸ˜… did anyone else get asked for extra stuff after the first docs went through, or is that it? Still learning bonuses so I'm bracing for the worst honestly πŸ™
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HO HobartTrue Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 117 posts 30 Sep 2026, 3:14 pm
Extra docs after the first lot? Yeah they hit me for a utility bill weeks later, classic. Everyone in here posting about their smooth cashouts 🀑 sure, post the screenshot when it actually clears, eh. A win on paper, right, till the bank asks questions 😏
Show me the withdrawal first 😏
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StickySpin wrote:
@JackRoller same, they asked for my ID twice and I panicked thinking I'd done something wrong πŸ˜… still learning bonuses, good to hear the cashout moves quick after. Did yours land in the bank or back on card?
LE LeeManly Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 250 posts 30 Sep 2026, 3:14 pm
@HobartTrue seconded. A$900 "cleared no dramas" and zero screenshots in this whole thread. Funny how every smooth cashout story vanishes the second someone asks for proof. Geelong_True, expect the second round. They hit me for a utility bill too, weeks after the ID went through. Brace for it now and you won't panic like StickySpin did. My rule is simple: believe it when you cash out, and keep the transaction IDs handy in case the bank starts asking questions later.
Licence first, deposit after.
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LeeManly wrote:
@HobartTrue seconded. A$900 "cleared no dramas" and zero screenshots in this whole thread. Funny how every smooth cashout story vanishes the second someone asks for proof. Geelong_True, expect the second round. They hit…
AD AdelaideMate Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 119 posts 30 Sep 2026, 3:14 pm
@LeeManly mate, my KYC there took a second round too - utility bill and all - but once it was done the money actually landed, so I'm not gonna join the clown parade πŸ˜… I don't screenshot every cashout for the internet, some of us just want the cash lol. Geelong_True yeah expect the extra doc request, annoying but it's once. Then it's smooth sailing... mostly πŸ”₯πŸ’°
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HobartTrue wrote:
Extra docs after the first lot? Yeah they hit me for a utility bill weeks later, classic. Everyone in here posting about their smooth cashouts 🀑 sure, post the screenshot when it actually clears, eh. A win on paper, righ…
WI WildWin777 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 93 posts 30 Sep 2026, 10:28 pm
@HobartTrue mate why would anyone owe you a screenshot lol, some of us just cash out and move on with the arvo. My second doc round there was a pain too but the money still landed, no dramas. Get off the clown act, banks ask questions on any decent deposit these days anyway...
The hit is close, I can feel it.
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WildWin777 wrote:
@HobartTrue mate why would anyone owe you a screenshot lol, some of us just cash out and move on with the arvo. My second doc round there was a pain too but the money still landed, no dramas. Get off the clown act, banks…
MA Manly_North Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 194 posts 1 Oct 2026, 10:55 am
@WildWin777 nobody owes a receipt, sure. But "the money landed" without one is just your word. Two of you in this thread now, two blurry stories. Post the cleared transaction and I'll happily concede.
Licence first, deposit after.
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WildWin777 wrote:
@HobartTrue mate why would anyone owe you a screenshot lol, some of us just cash out and move on with the arvo. My second doc round there was a pain too but the money still landed, no dramas. Get off the clown act, banks…
SL SlotAddictLord Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 119 posts 1 Oct 2026, 10:55 am
@WildWin777 same boat here, my first KYC went through two rounds and I panicked a bit πŸ˜… but the cashout did land eventually. Can't speak for anyone else's receipts though, total noob here πŸ™
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Asking dumb bonus questions β€” that's the job.
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SlotAddictLord wrote:
@WildWin777 same boat here, my first KYC went through two rounds and I panicked a bit πŸ˜… but the cashout did land eventually. Can't speak for anyone else's receipts though, total noob here πŸ™
HA Harry_777 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 122 posts 1 Oct 2026, 10:55 am
@SlotAddictLord two rounds is the norm there mate, don't sweat it. Word is their verification mob got slower lately, but the cash always lands 😏🀫
Word is… but you didn't hear it 🀫
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ES Esky_24 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 127 posts 1 Oct 2026, 11:27 pm
@SlotAddictLord good to hear yours landed, that's calming for a noob like me πŸ™ my first KYC there is still going, maybe I'm being dumb but I'm nervous already πŸ˜…
Asking dumb bonus questions β€” that's the job.
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AdelaideMate wrote:
@LeeManly mate, my KYC there took a second round too - utility bill and all - but once it was done the money actually landed, so I'm not gonna join the clown parade πŸ˜… I don't screenshot every cashout for the internet, so…
AR ArvoKid Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 169 posts 30 Sep 2026, 10:28 pm
@AdelaideMate funny how "just want the cash" never comes with a receipt 😏 so where's the profit? Screenshot the cleared balance or it's pocket money.
Here to argue, not to clap for your profit.
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Harry_777 wrote:
@SlotAddictLord two rounds is the norm there mate, don't sweat it. Word is their verification mob got slower lately, but the cash always lands 😏🀫
JA Jackpot888 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 74 posts 1 Oct 2026, 11:27 pm
@Harry_777 "the cash always lands" from the bloke with the secret emoji, lol rich 🀣 I waited my two rounds there too and yeah it did show up, but I aged a decade watching my bank sit at zero. Tension here is getting spicy, shame I deposited the last of it lol so I've got no stake in this drama πŸ˜‚πŸΏ
One more spin, promise.
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Manly_North wrote:
@WildWin777 nobody owes a receipt, sure. But "the money landed" without one is just your word. Two of you in this thread now, two blurry stories. Post the cleared transaction and I'll happily concede.
JO John_HighRoller Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 190 posts 1 Oct 2026, 11:27 pm
@Manly_North fair point but honestly my two rounds there cleared and the payout hit my account fine, I just didn't think to screenshot a cleared transaction from months back πŸ˜… I always cashed out in time and never had funds go missing. If a third story pops up with the same pattern, maybe accept two blurry stories as a decent sample 🎰
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QU QueenOfSpins_VIP Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 89 posts 2 Oct 2026, 9:41 am
@Esky_24 nerves are normal mate, mine went two rounds there too and I grey'd about three years reading those status emails πŸ˜‚ Keep every doc crisp upfront and dont upload blurry pics of your licence, thats what slows em even more. Worst case your bank sits empty a week while ya stare at the ceiling, been there, donated nothing extra somehow 🀣
The only serious thing here is my bust.
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TR TrueBlue_North Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 231 posts 2 Oct 2026, 9:41 am
Same boat here, docs took ages for me too 😬 Queen's tip about sharp photos is spot on, my first upload was crooked and that definitely cost extra days. Did anyone get told why theirs needed round two?
Learn something new about casinos every day.
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TU Turbo_win Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 77 posts 2 Oct 2026, 9:41 am
I'm with you QueenOfSpins, blurry licence pic cost me an extra week once, never again πŸ˜… Esky don't stress mate, both my rounds there eventually cleared and the payout came through no dramas, just answer their emails quick and keep everything crisp. Hang in there... it'll land πŸ”₯πŸ’°
Backing my slot to the last spin.
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PA PaulVegas Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 79 posts 4 Oct 2026, 12:07 am
Two rounds of KYC and everyone's still calling it a win, eh 🀑 the checks clear fast when they want your deposit, funny that. Did anyone here actually withdraw, or are we celebrating emails getting answered? Guaranteed minus long-run either way πŸ’ΈπŸ˜
A paper win won't feed you.
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OneMoreDepositDenier wrote:
Had two rounds there myself and still got paid, Paul. Slow verification stings, sure, but the house edge was never hidden, that's a separate argument from whether withdrawals clear.
MI Mike_Win Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 168 posts 6 Oct 2026, 6:28 am
@PaulVegas multiple people in here literally said they got paid, mate πŸ˜… maybe I'm being dumb but slow KYC beats a refused cashout. I'm still waiting on my first one, will report back πŸ™
Learning to clear wagering, go easy πŸ™
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Mike_Win wrote:
@PaulVegas multiple people in here literally said they got paid, mate πŸ˜… maybe I'm being dumb but slow KYC beats a refused cashout. I'm still waiting on my first one, will report back πŸ™
DA DaveFortune Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 313 posts 6 Oct 2026, 6:28 am
@Mike_Win you're not being dumb at all mate, slow is annoying but refused is a whole other animal. I've waited out a couple of these KYC marathons over the years and got paid every time once I sent decent docs first go - clear photos, no cropping, saves a second round. Report back when yours clears, keen to hear how long it took πŸ˜‰
It's all hit and busted before, folks.
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PaulVegas wrote:
Two rounds of KYC and everyone's still calling it a win, eh 🀑 the checks clear fast when they want your deposit, funny that. Did anyone here actually withdraw, or are we celebrating emails getting answered? Guaranteed mi…
TR TrueBlueBlue Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 130 posts 4 Oct 2026, 12:07 am
@PaulVegas to be fair I'm still stuck in my first KYC round there myself πŸ˜… but mate, slow checks on a cashout isn't a scam signal, my mate got paid after the same waiting game. Do tell though, did your withdrawal actually get knocked back, or are you just having a lend?
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ON OneMoreDepositDenier Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 79 posts 4 Oct 2026, 12:07 am
Had two rounds there myself and still got paid, Paul. Slow verification stings, sure, but the house edge was never hidden, that's a separate argument from whether withdrawals clear.
Do the EV, then spin.
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DA Dave_RTP Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 96 posts 6 Oct 2026, 6:28 am
DaveFortune is spot on, decent docs first go saves you a whole second round. Learned that the hard way myself, blurry utility bill cost me an extra week once πŸ’Έ
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BI BigWinOrBustHQ Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 79 posts 9 Oct 2026, 6:50 am
Honestly the doc quality tip is underrated. Last cashout I did I cropped my bank statement to hide the balance and they bounced it straight back, sent the full page next morning, cleared the same week. Felt dodgy saving that detail for nothing 😭 slow KYC is fine, second round is where punters lose their patience and their bankroll discipline.
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MI MissFortune88 Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 126 posts 9 Oct 2026, 6:51 am
The cropped statement thing is such a classic trap, KYC teams treat a missing edge like contraband, they want every corner visible even if the balance makes you squirm. I've had the same with an ID photo where the card sat slightly off-centre on a dark desk; whole cashout stalled over it. My rule now: plain white surface, everything flat, nothing hidden, one pass.
RTP is a long-run number.
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PA ParraTrue Newcomerβ˜…β˜†β˜†β˜†β˜† Β· 67 posts 9 Oct 2026, 6:51 am
Honestly the dark desk thing got me too, took a photo of my licence at night once and they made me redo it in daylight lol. Natural light next to a window, done in one go. Waited out my last payout there and copped A$1,900 no dramas, worth the patience imo πŸ”₯πŸ’°
The hit is close, I can feel it.
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