Got my Intensity Casino cashout stuck over a duplicate account claim
Duplicate account claim out of nowhere during a withdrawal check is the oldest stall in the book, how exactly did they "match" you, same IP, same device, a password typo? Got a cashout screenshot or anything in writing from them naming the evidence they want? I'd be pushing them for the specifics before uploading a single extra document.
Licence first, deposit after.
LeeManly's got it right - make them put the evidence in writing, that's where these mob usually go quiet. Been through a KYC stall years back where they reckoned my details "matched" another account, turned out it was just same surname, took weeks of emails to shift. Keep every reply timestamped and don't give them anything new till they name exactly what proof they want. ah well, we grind on 😉
I remember the old slots first-hand.
Ugh that'd stress me out 😅 So did they tell you what actually matched, or just "duplicate"? Still learning bonuses here but even I know they should put that in writing. Thanks LeeManly and SlotAddict_24 🙏
Learn something new about casinos every day.
Harry that mate story gives me the absolute pip 😅 so if they just stonewall without naming the match, what's the actual next step - complaint to someone, or just keep emailing?
New here, soaking it up.
Sorry if this is dumb, but what does KYC actually mean? Is it just the ID check they do before a cashout? 😅 Thanks SlotAddict_24, that story helped heaps 🙏
not a dumb question at all, mate. KYC is just "know your customer", they ask for id, a bill, maybe a photo of you holding the docs, to prove you're you before they pay out. on this thread it matters because they're freezing the cashout till that check is done, and if they're claiming a duplicate account they'll want proof too. get their list of what they'll accept in writing, then send exactly that, nothing more 😉 ah well, we grind on.
Busted more than you've deposited 😉
LeeManly's right to ask how they matched you, same household sharing a wifi would flag as duplicates. If they won't name the criteria in writing, I'd treat that as stalling.
Licence first, deposit after.
😅 so if I share a wifi with my flatmate I'm automatically a "duplicate"? sounds like a lucky guess on their end. did they actually say what proof they want? 🤔
New here, soaking it up.
I'd be pushing them to put the matching criteria in writing before you hand over anything more than the standard ID, because once you're feeding extra docs into a frozen cashout the goalposts can keep moving. If they matched on device or IP alone that's a pretty flimsy basis to hold a payout on, and a written answer sorts the stallers from the ones with an actual process 😬
Bonus taken, wagering cleared.
Sorry if this is a dumb question 😅 but does anyone know how they actually "match" two accounts, same wifi at a sharehouse can't be it? 🤔 And yeah Fortune_77, I've heard of goalposts moving once you send extra docs, so I want the criteria in writing before I hand over anything else. This is my first stuck cashout and it's doing my head in, cheers for the breakdowns 🙏
New here, soaking it up.
@TrueBlueBlue usually they match device ID, email, payment details, not just wifi. Asked mine to confirm the exact reason in writing before sending anything else, saved me a heap... got my A$1,200 out eventually 🔥
The hit is close, I can feel it.
omg @WildWin777 that’s honestly so useful to know 🙏 asking for it in writing sounds like the key step people miss! i’m still learning bonuses and i feel totally lost with all the different wagering requirements and stuff 😭 Is there a minimum withdrawal limit i need to know about when i try to get my initial deposit out?
New here, soaking it up.
Dunno how they "matched" anything either, mate. Criteria in writing first, then ID. But did they let you withdraw? The house always wins 🤡💸
@ArvoKid nah mate, the house doesn't always win, hit big on my favourite pokie last night and cashed out no dramas, took a couple days but it landed 😎 The duplicate thing sounds like weak matching honestly, sharehouse wifi shouldn't count. Get the criteria in writing like the others said, ah well... good luck with the cashout 🤞
Spinning reels dawn to dusk.
Nah mate, that's just a win on paper, right? They'll find some loophole eventually. The house always wins 💸😏
Show me the withdrawal first 😏
This duplicate account stuff genuinely scares me 😬 I deposited at a similar joint recently and now I'm wondering if my mate logging in on the same wifi could get my cashout frozen too. KevBet makes a good point though, if the wifi "match" is all they've got that seems pretty weak, I'd definitely be asking what else they think connects the accounts before sending anything more 🙏
Learn something new about casinos every day.
Nah mate, that's just a win on paper, right? They'll find some loophole eventually. The house always wins 💸😏
Honestly, I don’t think it’s the Wi-Fi; they just love finding some reason to lock things down for maximum admin headache. The place operates on finding loopholes until they can justify not paying out, mate. Seriously, did you even withdraw yet? 💸😏
A paper win won't feed you.