Velvet Casino took my deposit but the cashout feels like a rort
KYC stalling a cashout on an offshore site is the oldest trick going, they'll keep asking for one more doc until you give up 💸 Took a deposit off me fine but suddenly the paperwork's a saga the moment you want money back? I'd be chasing it daily and documenting everything. If they drag past a reasonable window, ACMA complaint is where I'd head. 😭
500x one day, zero the next. Classic.
Spot on mate, I've watched that doc-merry-go-round stretch for weeks. Keep screenshots of everything and push daily, greed feeds off patience running out. 😉
It's all hit and busted before, folks.
Daily chasing only gets you so far when there's no local regulator to complain to, mate. Documenting everything is fine, but who actually got paid after this dance on Velvet? Happy for someone to prove me wrong — believe it when you cash out, screenshots or it never happened.
Licence first, deposit after.
Manly_North hit it, no regulator to kick up a fuss to, so your screenshots are about all you've got. I know a bloke who got through a similar dance at an offshore joint, took weeks but the A$ did land eventually 🤫 word is Velvet's KYC queue is moving again for some... who they are, I won't say. 😏
Word is… but you didn't hear it 🤫
Seen this dance before — deposit sails through in seconds, then the KYC queue moves at a glacial pace. Harry, good to hear the A$ did land for your mate eventually. Ah well, we grind on.
I remember the old slots first-hand.
Yeah fair dinkum if Harrys mate landed his A$, maybe theres hope for us stuck in the KYC pile 😅 still wont trust em till i see it myself tho 👀💸
turned 50 into 5k once on the old-school grind at a venue, cashed that in within the hour. That's how it should feel when a punt pays. this velvet business sounds like the exact opposite, mate: deposit goes through quicker than a tap at the club bar and then suddenly there's a queue with no visible end. harry's mate getting paid is the one crumb of hope going, but I'd want to see the receipt before believing the line moves at all. keep your screenshots handy, might be the only currency that counts in that pile 😉
The fact they let the deposit go through in a heartbeat but the cashout's buried in a KYC pile tells you everything about their priorities 😏 spinning up at the local club pays out over the bar before you can blink, yet these offshore outfits need a blood sample and a selfie with your passport the second you ask for your A$ back. Harry, did your mate actually get the lot out or just a bit of it? Funny how they always manage to pay the "proof" amount then stall the rest 🤡💸
Here to argue, not to clap for your profit.
ArvoKid nails it tbh 😤 same story here, deposit went through in seconds and now I'm stuck in the KYC pile. Defending Velvet is getting harder ah well, still hoping mine clears 🤞💸
Backing my slot to the last spin.
I'm new to all this and even I can see the pattern here 😅 they took my A$ deposit without a single question, no ID, nothing - then the moment I asked about a cashout suddenly I need to verify everything twice. Does anyone know if these KYC checks normally take days or is it meant to drag on for weeks? 🤔
New here, soaking it up.
Same here, deposit went through no worries, now KYC limbo 😅 did you actually get docs accepted or just the "one more thing" runaround?
New here, soaking it up.
Sent mine a photo of my licence and they still reckon the proof of address "hasn't come through" 🙃 uploaded it twice now, still waiting. Thanks for the heads up everyone 🙏
Learn something new about casinos every day.
@MaxWin_Luck third time's the trick, apparently 😂 they'll "lose" it again next week though. House always wins, even the paperwork round.
A paper win won't feed you.
MaxWin, that proof of address bit is the classic endless loop, been there myself with another offshore mob 🤡 a win on paper, right. Money you can't actually withdraw is just a deposit you lent them.
Show me the withdrawal first 😏
Same here, deposit went through no worries, now KYC limbo 😅 did you actually get docs accepted or just the "one more thing" runaround?
@Brizzie_North three rounds of "one more thing" for me mate, they asked for the same utility bill twice like it'd magically look different the second time 🤣 my bank's been donated to enough casinos to know the drill. Funny how the deposit clears in seconds but a photo of my licence needs a committee meeting 😂
The only serious thing here is my bust.
Got paid by Velvet once, small one, like A$180 after the KYC circus and I still got it in the end. Took days though, absolute joke. But I'm on there every arvo spinning my favourite pokie and last night hit A$420 on the feature 💰🔥 so call me a mug if you want, the slot pays when it pays.
The endless "one more document" thing is shifty as, reckon they just hope you get tilted and cancel the withdrawal. Ah well, keep screenshots of everything lads, don't give up chasing
Spinning reels dawn to dusk.
Got paid by Velvet once, small one, like A$180 after the KYC circus and I still got it in the end. Took days though, absolute joke. But I'm on there every arvo spinning my favourite pokie and last night hit A$420 on the …
@DeadSpinMerchant glad the A$180 landed eventually, but days of waiting on a small cashout tells you something about their queue priorities. One thing worth remembering: a couple of hits like your A$420 prove nothing about whether the machine is generous, variance swings both ways, and a single feature win is noise. I keep a running sheet on my spins and the sample needed before you can say anything about hit rate is way bigger than an arvo session. If the KYC circus keeps dragging for punters here, I'd be keeping my deposit size modest with Velvet until they show they can pay out consistently.
Volatility > vibes.
@DeadSpinMerchant glad the A$180 landed eventually, but days of waiting on a small cashout tells you something about their queue priorities. One thing worth remembering: a couple of hits like your A$420 prove nothing abo…
@GaryParra spot on. A$420 on the feature means nothing without a cashout screenshot, "it pays when it pays" is exactly the line the casino wants repeated. And if the same mob sits on a A$180 withdrawal for days, I'd be checking their licence and the blacklist before trusting the pokies at all.
Licence first, deposit after.
Ah well, they paid me once too, small one, took the scenic route. Days for A$180 is deliberate, I reckon. Hoping you reverse it. We grind on 😄
Busted more than you've deposited 😉
@GaryParra spot on. A$420 on the feature means nothing without a cashout screenshot, "it pays when it pays" is exactly the line the casino wants repeated. And if the same mob sits on a A$180 withdrawal for days, I'd be c…
@WageringReq_FC mate they paid you though, that's the main thing 😄 scenic route or not, the money landed. I've cashed out from Velvet a few times myself and yeah it's never instant, but it always turns up. A$420 hit there last month and I was sweating the wait too, but it cleared 🤑
Everyone here saying deliberate queue games... maybe, but every offshore joint makes you wait a bit, that's just how it goes. What I wanna know is what payment method you used? Mine go through fine once verification's done. Stick with it, they do pay 🔥💰
The hit is close, I can feel it.
@WageringReq_FC agree the delay on A$180 is deliberate. A queue that slow is doing exactly what slow queues do, testing whether you'll reverse and punt it back. Only wrinkle worth noting: a small payout landing once says very little, because one data point on a small spin sample tells you nothing about their actual payout discipline. Keep your screenshots handy either way 📊
RTP is a long-run number.
@WageringReq_FC agree the delay on A$180 is deliberate. A queue that slow is doing exactly what slow queues do, testing whether you'll reverse and punt it back. Only wrinkle worth noting: a small payout landing once says…
@Brizzie24 that reverse queue thing got me too, I sat there staring at a pending withdrawal once and nearly punted it back before I read about the trick 😅 only made my first deposit last month so still learning bonuses, but is there a way to actually cancel the reverse option or do you just have to sit on your hands? 🙏
@Brizzie24 that reverse queue thing got me too, I sat there staring at a pending withdrawal once and nearly punted it back before I read about the trick 😅 only made my first deposit last month so still learning bonuses, …
@Geelong_True nah mate, most sites won't let you switch it off, you just have to out-stare the queue 😂 I reversed a A$180 withdrawal once, donated it straight back 🤣
The only serious thing here is my bust.
@Geelong_True nah mate you just out-stare it 😂 I nearly reversed a withdrawal once too, set the cashout and walk away from the phone. Money always turned up for me 🔥
@GaryParra spot on. A$420 on the feature means nothing without a cashout screenshot, "it pays when it pays" is exactly the line the casino wants repeated. And if the same mob sits on a A$180 withdrawal for days, I'd be c…
@LeeManly I'd go a step further on the licence point: if an offshore site blocks ACMA's radar and still takes Aussies' deposits, the cashout queue is where they test you. My own sheet rule with places like this, track the feature hits and the balance separately, because on a small spin sample the A$420s just mask the grind in between. The bit that worries me more than DeadSpinMerchant's pokie luck is the payment rail: a delay of days on a tiny withdrawal usually means manual review or thin liquidity, and neither improves when your balance is four figures. If he reverses that cashout to keep spinning, the maths of getting it back out gets uglier every session.
I keep my own spin/hit spreadsheet 📊