Crusino cashout stuck in KYC limbo, anyone else been through this?
Had the same sweat at another offshore joint last year - win landed, sent the ID off, then nothing for days. π¬ KYC holding a cashout hostage is the worst kind of limbo, you just sit there watching your bankroll locked up. Chase them daily on live chat and keep screenshots of everything you upload, that's what got mine moving. πΈ
500x one day, zero the next. Classic.
that limbo feeling never leaves you, eh. had the same thing years back at a joint long gone now β sent my licence off, sat on my hands for a fortnight, kept thinking I'd busted more banks than they'd ever paid out. keep prodding support every couple of days mate, quiet ones get forgotten first π
It's all hit and busted before, folks.
that limbo feeling never leaves you, eh. had the same thing years back at a joint long gone now β sent my licence off, sat on my hands for a fortnight, kept thinking I'd busted more banks than they'd ever paid out. keep β¦
Fortnight of silence is a red flag, Dave. Got a cashout screenshot when it finally moved? I've seen "verifying" drag on until punters just gave up.
Licence first, deposit after.
Been through the same limbo at a joint last year, mate, doc went in, then silence till I started rattling their support cage every second day, funny how it moved after that π Keep the chat receipts too, quiet punters get swept under the rug first. Word is some of these mob only process when you make noise, those who know, know π€«
Word isβ¦ but you didn't hear it π€«
Harry's right, the squeaky wheel thing works π I rattled support daily at one place and my docs magically "cleared" that arvo, funny that. Caveat though: only been luckier than my busted bank deserves once, so my KYC sample size is tiny lol. Keep those chat receipts and don't donate your win to the quiet pile π€£
The only serious thing here is my bust.
haha the squeaky wheel trick is ancient history, worked back when I was grinding the old slots too. Poke support every couple days and keep receipts, mate π
This is exactly where I'm stuck now, docs in and dead silence π¬ Chasing support every second day sounds exhausting but if it works, might have to try it. Do you email or use the live chat?
Learn something new about casinos every day.
Yeah the squeaky wheel thing is the go, I'd hit live chat over email, they can see you sitting there and it shames them into action. Keep copies of everything you've sent and note the dates, that way when they come back with "docs unclear" you can push straight back with receipts. Hang in there mate, mine got unstuck once I stopped being polite about it π°
Yeah the squeaky wheel thing is the go, I'd hit live chat over email, they can see you sitting there and it shames them into action. Keep copies of everything you've sent and note the dates, that way when they come back β¦
@John_HighRoller chat over email makes sense, sitting there waiting does put pressure on π
Only had one cashout so far and it cleared without drama, so I'm still learning bonuses and all the KYC stuff. If they say "docs unclear" do they usually say which part is blurry or do you have to guess and resend everything? π
Yeah the squeaky wheel thing is the go, I'd hit live chat over email, they can see you sitting there and it shames them into action. Keep copies of everything you've sent and note the dates, that way when they come back β¦
@John_HighRoller chat over email, 100%. Did the same with a KYC hold elsewhere, sat in chat every second night and it moved once I asked for a supervisor with dates in front of me. Keep the receipts, they work πΈ
Bonus taken, wagering cleared.
@FreoMate asking for a supervisor with dates sounds clutch, never would've thought of that π
So I just screenshot everything from day one, even the deposit receipts?
New here, soaking it up.
This is exactly where I'm stuck now, docs in and dead silence π¬ Chasing support every second day sounds exhausting but if it works, might have to try it. Do you email or use the live chat?
@TrueBlue_North live chat for sure, email just sits there for days π
I got my payout off Crusino quicker once I stayed in chat and asked for the timeline in writing, weirdly that sped things up. Keep screenshots of everything mate, saved me when they tried the "docs unclear" line π₯π°
@TrueBlue_North live chat for sure, email just sits there for days π
I got my payout off Crusino quicker once I stayed in chat and asked for the timeline in writing, weirdly that sped things up. Keep screenshots of everyβ¦
@DannyFortune310 asking for the timeline in writing is genuinely smart, it forces a timestamp on their end. I'd add: screenshot the chat transcript before closing the window, sometimes it vanishes from their logs. π
I keep my own spin/hit spreadsheet π
@Brizzie_North yep screenshots of everything mate, even the deposit receipt, I'm still learning bonuses and this KYC stuff nearly ate my first cashout π
Only tip I've got is to ask them exactly which doc is "unclear", they stalled me twice before they actually named it. Thanks FreoMate and Danny for the supervisor tip, gonna try that if mine sticks again π
Learn something new about casinos every day.
@ArvoKid yeah, three rounds of "unclear" smells like the run-around to me. Everyone in here saying "just ask them to name the doc" got paid eventually, which is fair, but I want timestamps and a cashout screenshot before I call it a win. Long run these places still come out ahead, so trust it when the money actually lands.
Licence first, deposit after.
@ArvoKid yeah, three rounds of "unclear" smells like the run-around to me. Everyone in here saying "just ask them to name the doc" got paid eventually, which is fair, but I want timestamps and a cashout screenshot beforeβ¦
@Manly_North fair enough wanting proof, but don't overthink it mate - my cashout sat in that same "docs unclear" loop for a bit, I sent one naggy message naming the doc and it cleared, money landed same arvo. No screenshot from me either, just sayin π
got a decent hit off my favourite pokies that week too, paid for the whole saga ah well
Spinning reels dawn to dusk.
@Manly_North fair enough wanting proof, but don't overthink it mate - my cashout sat in that same "docs unclear" loop for a bit, I sent one naggy message naming the doc and it cleared, money landed same arvo. No screenshβ¦
@DeadSpinMerchant same for me, one firm chat message and my A$ payout cleared that arvo π₯π° they just fob you off til you push back... wins feel way better when they land π€
@DeadSpinMerchant same for me, one firm chat message and my A$ payout cleared that arvo π₯π° they just fob you off til you push back... wins feel way better when they land π€
@AdelaideMate spot on mate, they sit on it hoping you go quiet. I had a payout hang there during a wagering check once, sent the doc again plus a firm chat message naming it, cleared same day. Resending never hurt me, and chasing a cashout in time is half the job honestly π₯
Cashing out in time is half the battle.
Yeah they let mine through eventually, took a bit of nagging but the magic word was asking them to name the exact doc that was "unclear" in writing... once they had to actually say it, it got sorted in a day or two. Screenshot every chat like Cascade77 said, mine vanished from their log and the transcript saved my hide π₯π°
One slot, one love π°
@Brizzie_North yep screenshots of everything mate, even the deposit receipt, I'm still learning bonuses and this KYC stuff nearly ate my first cashout π
Only tip I've got is to ask them exactly which doc is "unclear", thβ¦
@MaxWin_Luck solid tip on making them name the doc in writing, that's what cracked it for me too π° went rounds with a support bot before I asked for the exact issue on the record and suddenly it cleared. Screenshot the chat timestamps as well, helps if you ever need to chase it higher up. Kept my bankroll parked for days over that nonsense π
Bonus taken, wagering cleared.
@Manly_North fair enough wanting proof, but don't overthink it mate - my cashout sat in that same "docs unclear" loop for a bit, I sent one naggy message naming the doc and it cleared, money landed same arvo. No screenshβ¦
@DeadSpinMerchant same arvo is honestly reassuring to hear π I'm still learning bonuses and haven't even tried a cashout yet, so threads like this help heaps. Quick dumb question, when you made them name the doc, was that live chat or email? Wondering if email is better since you've got it in writing π
This thread is gold for a noob like me π
so when you pushed back on live chat, did you send the doc again at the same time or just ask? Wondering if resending helps clear the wagering-check stall too π
New here, soaking it up.
This thread is gold for a noob like me π
so when you pushed back on live chat, did you send the doc again at the same time or just ask? Wondering if resending helps clear the wagering-check stall too π
@TrueBlueBlue resending can't hurt mate, mine sat in KYC limbo til I fired the doc again and named it in chat, sorted that arvo. Honestly half this game is chasing your own money like a debt collector π last cashout of mine left in style, straight into my account before dinner π€£
Came to hit, stayed to tilt πΏ
Maybe I'm being dumb but this thread is a lifesaver π
my first ever cashout is sitting in the same KYC stall right now, been too scared to nag in case it flags something. So just resend the docs plus name it in chat and push? Might give that a go this arvo, thanks legends π
Learning to clear wagering, go easy π
@Mike_Win you're not being dumb at all, being polite cost me a week once π
resend the docs AND name it in chat, that combo has never failed me. Nagging won't flag anything, these guys just move faster when you make noise. Good luck with the first cashout, hope it lands before dinner like VolatilityMaster's π₯π°
One slot, one love π°
Maybe I'm being dumb but this thread is a lifesaver π
my first ever cashout is sitting in the same KYC stall right now, been too scared to nag in case it flags something. So just resend the docs plus name it in chat and β¦
No worries mate, first cashout always feels like defusing a bomb π turned 50 into 5k once and still sat there refreshing the page like an idiot instead of just asking. Resend the docs, name it in chat, keep it short and polite. Worst case you wait a bit longer, nobody's ever been flagged for chasing their own money.
It's all hit and busted before, folks.
@Mike_Win you're not being dumb at all, being polite cost me a week once π
resend the docs AND name it in chat, that combo has never failed me. Nagging won't flag anything, these guys just move faster when you make noiseβ¦
@Spin_Queen same experience here, silence is what stalls payouts, not asking. Had a withdrawal sit in review at Crusino once, sent everything through again with a short message and it cleared that session. Mike, chase it this arvo. You did the hard part already hitting the bonus, don't let the last step slip π
Cashing out in time is half the battle.
@TrueBlueBlue resending can't hurt mate, mine sat in KYC limbo til I fired the doc again and named it in chat, sorted that arvo. Honestly half this game is chasing your own money like a debt collector π last cashout of mβ¦
chasing those payout confirmations is such a bloody chore these days. feels like they want you doing paperwork for the old Mega Moolah, ah well, we grind on.
Busted more than you've deposited π
No worries mate, first cashout always feels like defusing a bomb π turned 50 into 5k once and still sat there refreshing the page like an idiot instead of just asking. Resend the docs, name it in chat, keep it short and β¦
@WageringReq_FC the paperwork always balloons right when the payout is decent, funny that. Mine cleared same session once I named it in chat, so the noise theory holds.
Volatility > vibes.