Anyone had a cashout stuck at Slotlounge?
My cashout's been sitting in review at Slotlounge too, so you're not the only one chewing your nails 💸 Usually when mine hangs it's the KYC, they want a fresh utility bill or a clearer pic of the ID even when you've already sent one. Have you had an email from them asking for docs, or is it total radio silence? That's the bit that decides whether it's just the check dragging or something worse.
Worth remembering it's an offshore joint though, so if a payout does go pear-shaped there's no local help to fall back on. Cashing out in time and keeping the wagering cleared properly is everything. Let us know if they come back asking for anything and what the holdup turns out to be 🤞
500x one day, zero the next. Classic.
Yeah BetGod, the re-sending of documents game gets old quick. Keep in mind this crowd's offshore, so once a cashout goes pear-shaped there's no local regulator to give them a kick. Patience and clear pics of your ID are about all you've got. If they ask again, send it fresh and shiny, don't argue it. I've had more cashouts stuck than won, and the noisy ones (email, live chat, polite but persistent) tend to move.
It's all hit and busted before, folks.
This offshore thing is doing my head in 😬 so if it drags past the KYC there's basically nothing to do but keep sending docs? That's the bit that worries me most, cheers
Learn something new about casinos every day.
DaveFortune summed it up pretty well — no regulator to escalate to if they stall past KYC. Got a cashout screenshot from anyone here who actually got paid? Until I see one I'm treating every "it's just the KYC" reply as free advertising for the site. Keep your docs ready, sure, but don't deposit more than you'd write off.
Licence first, deposit after.
LeeManly, fair dinkum skepticism but I've cashed out from offshore joints before, it just means the docs game doubles. My tip: send the utility bill and ID both again unprompted, full corners visible, no glare, clears the review queue faster than waiting for them to ask. And yeah, keep your next deposit small until you see the money land, bankroll discipline covers stuck withdrawals too 😭💸
This thread is doing my head in a bit 😅 go easy on me, I only just put my first deposit in. When everyone says KYC, that just means the check where they want proof it's really you, yeah? Like ID and a bill with your address on it, or is there more to it than that? 🙈
Yeah mate, that's the guts of it. KYC is just them proving you're you before they let the money go. ID, a bill with your address, maybe a photo of the card you deposited with. I got stung by a blurry driver's licence pic once, sat in review for ages till I retook it in daylight. Send everything sharp and full-cornered like Dave says and you'll be right, ah well, we grind on 😉
Busted more than you've deposited 😉
Bit rich LeeManly, calling everyone who says "it's KYC" shills while asking us to screenshot proof 😂 if no regulator exists anyway, what does a screenshot prove? 🤷
Geelong_True has a point, screenshots prove nothing offshore, so I treat every deposit there as money I might never see back. Keeps my bankroll honest 😭💸
Cashing out in time is half the battle.
Stirring the pot here a bit 😬 if offshore means ACMA can just block the site and nobody here can force a payout, what's the actual plan if it sits in review for good? Doesn't matter if it's KYC or not if there's no one to complain to, or am I missing something 🤔
New here, soaking it up.
LuckIsAllTillIWin summed up my problem: what's the point of arguing about KYC if there's no one to complain to? 😭 I've got the same story: I used to play casually at offshore casinos, until one time they held my withdrawal for a week and a half, it eventually came through, but after that I decided: offshore sites, that's it, the money I deposited is basically spent for me. I've fixed my bankroll like this: I play only with a separate sum for offshore games, my main money goes to the club pokies, at least there's some support there if anything happens.
So on your review question: you most likely didn't do anything wrong. In 90% of cases, it's just a standard KYC. Go through it slowly and calmly, get everything ready in advance. But the advice about not putting more in until the money comes out is 100% correct 💸 I play by this rule: if I've withdrawn, I don't top up until it's in my hands. 🔥
Bonus taken, wagering cleared.
Fair point from LuckIsAllTillIWin though, if there's no regulator to chase then what's the plan if it never lands? 😬 I'm still learning bonuses and only just did my first cashout, so reading this makes me want to double-check the KYC docs BEFORE I request, not after it's stuck 🤔 Or is that overkill?
Learn something new about casinos every day.
Fair point from LuckIsAllTillIWin though, if there's no regulator to chase then what's the plan if it never lands? 😬 I'm still learning bonuses and only just did my first cashout, so reading this makes me want to double-…
@MaxWin_Luck yeah get the KYC sorted first, saved me a proper headache on my last cashout. Docs uploaded day one and it landed without drama 🤑 no regulator to chase if it hangs, so the less they can pick at the better. Ah well, good luck with the first one 🤞
Backing my slot to the last spin.
MaxWin_Luck, not overkill at all, I get KYC sorted before my first withdrawal anywhere, it's the only bit you control when there's no regulator to chase. LuckIsAllTillIWin is right that the plan if it never lands is basically patience and writing it off; that's why I only keep a bankroll offshore I can afford to lose twice. If your docs are clean up front, review usually just crawls instead of stalling 🤞💸
500x one day, zero the next. Classic.
Ran my KYC docs through the same week I deposited at mine, never had a cashout hang. That's the whole trick, Tassie's right.
Ran my KYC docs through the same week I deposited at mine, never had a cashout hang. That's the whole trick, Tassie's right.
@John_HighRoller same here, did my KYC up front at Slotlounge and my A$1,200 cashout landed no worries 💰 anyone waiting should get those docs in ASAP 🤑