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Anyone else had a cashout stuck at Uptown Casino?

complaint thread Complaints & Payouts Uptown Casino 19 posts ·112 views ·Posted: 3 Oct 2026, 9:45 am ·Updated: 17 Oct 2026, 1:20 am
BE BetGod Newcomer★☆☆☆☆ · 349 posts 3 Oct 2026, 9:45 am
Stuck in review with KYC done ages ago is the bit that'd worry me, legit ones usually move quick once docs are in. I had a payout sit a week there once and I stopped chasing it, figured the ACMA risk with offshore sites isn't worth wrestling over. Keep your wagering small till it clears, cashing out in time is everything 💸
500x one day, zero the next. Classic.
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DA DaveFortune Newcomer★☆☆☆☆ · 313 posts 3 Oct 2026, 10:51 am
you're dead right about stopping the chase, mate. i had docs sitting with one of these offshore outfits for weeks once, learned my lesson. They only move quick when they want your deposit, funny that 😄. with acma blocking these sites left right and centre, i'd be sending polite emails and keeping screenshots, just in case it goes quiet on you. don't tip more in either, that's how they get ya.
It's all hit and busted before, folks.
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LE LeeManly Newcomer★☆☆☆☆ · 250 posts 3 Oct 2026, 2:33 pm
Funny how they process a deposit in seconds but a withdrawal needs "review", eh. Got a cashout screenshot from when it cleared? If nobody in this thread can post one, that tells you plenty. Check the blacklist first before chasing it any harder. ACMA blocking these offshore mobs is one thing, them stalling your money is another.
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Licence first, deposit after.
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HA Harry_777 Newcomer★☆☆☆☆ · 122 posts 3 Oct 2026, 3:59 pm
I gave up chasing a review queue like that once, docs in and radio silence, and honestly the moment ACMA blocks the mirror site your chat window's gone with it. 😏 LeeManly's got it right, no screenshot means something. My rule now: if the cashout sits longer than the deposit took, I count it as tuition and move on. 🤫
Word is… but you didn't hear it 🤫
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MA Manly_North Newcomer★☆☆☆☆ · 194 posts 3 Oct 2026, 4:22 pm
Deposits clear in seconds, withdrawals sit for weeks, reckon that tells you everything. I'd believe it when someone here actually posts a paid cashout screenshot.
Licence first, deposit after.
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FR FreoMate Newcomer★☆☆☆☆ · 163 posts 3 Oct 2026, 11:34 pm
Never got a payout off them either, and I've run their bonus through twice, cleared wagering, hit the wall at review. Bankroll staying there's a loss in my book, chasing harder won't shift it. 😭
Bonus taken, wagering cleared.
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CA CairnsKid Newcomer★☆☆☆☆ · 154 posts 4 Oct 2026, 4:39 am
FreoMate, ran the bonus through twice and still zero out, that alone answers the ACMA question, doesn't it. Who here has actually been paid by them? Screenshot or it never happened.
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Hype isn't a payout.
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JO John_HighRoller Newcomer★☆☆☆☆ · 190 posts 4 Oct 2026, 8:04 am
Never been paid by them either, deposit went through in a blink, cashout's been stuck in review for ages. reckon that says it all. 😭
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John_HighRoller wrote:
Never been paid by them either, deposit went through in a blink, cashout's been stuck in review for ages. reckon that says it all. 😭
AR ArvoKid Newcomer★☆☆☆☆ · 169 posts 6 Oct 2026, 10:39 am
@John_HighRoller and there's your answer mate, four punters in one thread, zero paid cashouts between us 😂 deposits fly through like an eftpos tap but the withdrawal queue's got a line longer than the Centrelink office on Melbourne Cup arvo. So where's the profit? House always wins, especially when they just keep your winnings in "review" forever 🤡💸
Here to argue, not to clap for your profit.
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KE KevBet Newcomer★☆☆☆☆ · 55 posts 10 Oct 2026, 1:03 am
@ArvoKid zero between us? nah mate, hit big last night there and my A$ withdrawal cleared in like two days. Queue's slow for sure but they do pay... eventually 😅 ah well
Spinning reels dawn to dusk.
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FO Fortune_77 Newcomer★☆☆☆☆ · 204 posts 13 Oct 2026, 7:24 am
@KevBet two days would be nice, mine's been sitting in pending longer than that and support just keeps saying "processing" 😭 did yours need any ID checks first or did it just clear on its own? Wondering if I should chase them again before the weekend.
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Bonus taken, wagering cleared.
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Fortune_77 wrote:
@KevBet two days would be nice, mine's been sitting in pending longer than that and support just keeps saying "processing" 😭 did yours need any ID checks first or did it just clear on its own? Wondering if I should chase…
BO BornToSpin_Mode57 Newcomer★☆☆☆☆ · 92 posts 13 Oct 2026, 7:24 am
@Fortune_77 mine needed ID docs first upload, then it just cleared itself, no chasing needed 🤞 if you've already sent yours and it's still pending past that, chase them before the weekend for sure, weekends are the worst for waiting on this stuff 😩 ah well
Spinning reels dawn to dusk.
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Fortune_77 wrote:
@KevBet two days would be nice, mine's been sitting in pending longer than that and support just keeps saying "processing" 😭 did yours need any ID checks first or did it just clear on its own? Wondering if I should chase…
HO HobartTrue Newcomer★☆☆☆☆ · 117 posts 17 Oct 2026, 1:19 am
@Fortune_77 mine sat in "processing" for days too and the second I asked live chat straight out they suddenly found a reason to want docs I'd already sent. Chase them before the weekend, sounds sus that they keep stalling. And when it does land, sure, post the screenshot, a win on paper ain't a win till it's in your bank 😏💸
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Show me the withdrawal first 😏
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WI WinAddict Newcomer★☆☆☆☆ · 86 posts 17 Oct 2026, 1:20 am
@HobartTrue mine cleared fine after the doc upload, no drama 🤞 Uptown's been good to me, A$1,400 off my favourite pokie there... give em a nudge, they usually come good 💰
Backing my slot to the last spin.
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John_HighRoller wrote:
Never been paid by them either, deposit went through in a blink, cashout's been stuck in review for ages. reckon that says it all. 😭
TA Tassie24 Newcomer★☆☆☆☆ · 101 posts 6 Oct 2026, 10:39 am
Stuck in review for ages too? Same boat here mate, thought it'd clear after the weekend, nope 😭 deposits hit instantly like everyone's saying, cashouts just sit there. Gonna give it a few more days then I'm chasing support till they block me lol
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TR TrueBlue_North Newcomer★☆☆☆☆ · 231 posts 6 Oct 2026, 10:39 am
Oh great, I deposited there last week too 😬 did the bonus and now I'm wondering if my cashout's even going to clear. Does the wagering req reset if they cancel it? Still learning this stuff, sorry 🙏
Learn something new about casinos every day.
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TrueBlue_North wrote:
Oh great, I deposited there last week too 😬 did the bonus and now I'm wondering if my cashout's even going to clear. Does the wagering req reset if they cancel it? Still learning this stuff, sorry 🙏
GE Geelong_True Newcomer★☆☆☆☆ · 177 posts 10 Oct 2026, 1:03 am
@TrueBlue_North no dumb question at all, I asked the same last month 🙏 if they void a bonus the wagering's usually void too, but check the terms. Hopefully your cashout clears 🤞
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Geelong_True wrote:
@TrueBlue_North no dumb question at all, I asked the same last month 🙏 if they void a bonus the wagering's usually void too, but check the terms. Hopefully your cashout clears 🤞
AD AdelaideMate Newcomer★☆☆☆☆ · 119 posts 13 Oct 2026, 7:24 am
@Geelong_True yeah this is right, void bonus kills the wagering too. TrueBlue_North if your cashout clears you're laughing anyway 🤞 hit big last night on my favourite pokie there, A$1,400 🤑
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Geelong_True wrote:
@TrueBlue_North no dumb question at all, I asked the same last month 🙏 if they void a bonus the wagering's usually void too, but check the terms. Hopefully your cashout clears 🤞
MI Mike_Win Newcomer★☆☆☆☆ · 168 posts 10 Oct 2026, 1:03 am
@Geelong_True thanks mate that actually makes sense 🙏 I cleared my first bonus there a while back and when support voided a mate's bonus his wagering went with it too, so yeah sounds right. Maybe I'm being dumb but does a stuck cashout count as "cancelled" if they knock it back? Still learning this stuff 😅
Learning to clear wagering, go easy 🙏
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